Contact Cinemark Theatres Customer Service

Why should I report an Issue with Cinemark Theatres?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cinemark USA, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Enjoy easy access to showtimes, movie info, and the Cinemark Movie Rewards program!

2. Cinemark now presents Cinemark Movie Rewards: Your Path to Free Tickets & More!

3. Introducing the updated Cinemark Theatres app!

4. If you experience app-related issues please click on More > Guest Services > Contact to report it.

1. In terms of watching trailers there needs to be improvements with the accessibility to see the trailers full screen and I also think if you are at any Cinemark location and you use the app and need to use the Wi Fi it should be more accessible for Movie Club members or you should be able to use your mobile phone number to get your tickets, build points, discounts, and rewards.It is a straightforward UI experience, but some information that can be important, such as added fees, is more subtle in small font.

2. It is a bit of a learning curve to adjust to its model, but once explored fully, it becomes intuitive.This is a really good app for buying tickets and getting discounts at the concessions! My only gripes are two things.

3. Just needs some dev work or a UI overhaul.This works good, it is great for knowing what is coming to the theater, getting tickets, getting discounts, and more.

4. My only complaints are 1) rewards can be confusing to use & 2) with the most recent update you can no longer store multiple debit/credit cards.The app is fine, but getting my tickets is confusing in the cinema.

5. I've lost three tickets in the past because they expired as it kept using my membership monthly ticket instead.

6. Contactless payments work great, tickets are fine, barcodes easy to scan, concession rewards too.

7. Also, changing rewards into tickets is almost impossible with a standard membership, which sucks, and was one of the main reasons I signed up for the monthly membership.

8. Don't know if it was fixed.) I don't know if it was on a per theatre basis but I can only purchase tickets in sets of 2 or less to get the $8.99 price if it's higher, get points if I purchase it at the booth, or have the online fee waived.

9. I feel if they really want to hold on to memebers and draw in news ones, they need to make some changes.Cinemark membership and app are pretty straightforward.

10. This new system of reserving seats is a lot better you don't have to worry about fighting for a spot or waiting for a long time in line trying to get a decent spot.I like what the app CAN do but it's very clunky and sluggish on almost any phone, top tier or otherwise.

11. Also, if there's only one theater you go to, it shouldn't need to be selected every single time first or to have an option to pick a default.

1. Fix Cinemark Theatres Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cinemark Theatres: Restarting the app will resolve most errors.
2. Update the Cinemark Theatres App. Here is how:
   1. On Android goto PlayStore » Search for "Cinemark Theatres" » Open Cinemark Theatres » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cinemark Theatres » click "UPDATE".
3. Clear Cinemark Theatres app cache: Clearing cached data will force your app to retrieve the latest data directly from Cinemark Theatres servers.
   1. On Android, goto Settings » Apps » Select "Cinemark Theatres" » click Storage » click "Clear Cache".
4. Check Cinemark Theatres app permissions. If any of these permissions required to use your device's features are disenabled, Cinemark Theatres might not work.
5. Uninstall and reinstall Cinemark Theatres. If nothing else has worked, completely uninstall Cinemark Theatres then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cinemark Theatres not working

2. Fix Cinemark Theatres Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cinemark Theatres be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cinemark Theatres not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cinemark Theatres may not be able to connect to the Internet when running in the background.