Published by Nathan.Issta

contact PopcornHD Box - HD Movies & TV SHOWS Chat with our AI-based PopcornHD Box Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with PopcornHD Box?



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Why chat with our AI PopcornHD Box Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of PopcornHD Box.
  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. There are some great films & qualities too with no interruptions like: heads & connections and you do seem to keep improving the service, thank you.😎👍It's not working properly anymore!!! PLEASE FIX!!!! this app was brilliant! since the icon has changed to saying popcorn everything has changed, Most of the film's won't even play just buffer won't work and the one I managed to get working, half way through told me I had to get amazon prime to watch the rest so now I don't know if the next one I watch will end half way through 🤷 ♀️🤦 ♀️.

2. Doesn't have all the movies and shows in the world like the other apps but to me it's the most affective movie app out there right now because of the buffering free and quick download with highly compressed files.

3. keep up the good work sowbox..Best movie app with the best and easiest streaming with nearly no buffering at all.Great!!!!! Just needs lots more contents to watch.

4. Also added 2nd icon instead of replacing original, which was strange, but may retry and see if putting app to sleep helps with usage at allWhen it works it ok e.g. like a film playing all the way through without stopping(full signal), then theres the quality of the film, from someone's head walking past the cinema screen(only happens on 2films, so far!) To poor quality like a bad DVD.

5. Love it when it's working, just wish it was more reliable.One of best responsive playing movie apps I've come across! The servers are fast, smooth, and not as many advertisements as other apps, which really amazes me in this day and age.

6. But it doesn't download the subtitles and many movies don't want to play! Got to fix those discrepancies, ok... Oh and it doesn't let me sign in with my valid email or password so I can have a favorite movies section.

7. One plays perfect the next time I try to play a movie all I get is the spinning yellow circle, that or the app just plan stops working.

8. Everything is organized there is a few bugs with casting on chromecast but other than that is works great.

9. I did have MUCH better luck with movies actually playing, although you have a ton of ads first, but worth it if you get to see the movie.

10. I have had only one problem with a series I was watching, whereas in season 4 ep 3 didn't download, but that's a minimal problem for the amount of hours I'm watching.This app is really growing from the previous old app.

11. been with showbox for a very long time and you keep moving the app so they dont catch up with you guys and alot of us out there appreciate what you guys do.

Steps to Troubleshoot & Fix PopcornHD Box Issues

1. Fix PopcornHD Box Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PopcornHD Box: Restarting the app will resolve most errors.
  2. Update the PopcornHD Box App. Here is how:
    1. On Android goto PlayStore » Search for "PopcornHD Box" » Open PopcornHD Box - HD Movies & TV SHOWS » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PopcornHD Box » click "UPDATE".
  3. Clear PopcornHD Box - HD Movies & TV SHOWS app cache: Clearing cached data will force your app to retrieve the latest data directly from PopcornHD Box servers.
    1. On Android, goto Settings » Apps » Select "PopcornHD Box - HD Movies & TV SHOWS" » click Storage » click "Clear Cache".
  4. Check PopcornHD Box app permissions. If any of these permissions required to use your device's features are disenabled, PopcornHD Box might not work.
  5. Uninstall and reinstall PopcornHD Box. If nothing else has worked, completely uninstall PopcornHD Box then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PopcornHD Box not working


2. Fix PopcornHD Box Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PopcornHD Box be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PopcornHD Box not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PopcornHD Box may not be able to connect to the Internet when running in the background.

Reported Issues

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