Published by Buildium on Oct 20, 2023

Report an issue with Resident Center.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Why should I report an Issue with Resident Center?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Buildium to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Resident Center image 1 contact Resident Center image 2

About Resident Center

1. You can make payments, submit maintenance requests, contact your property manager, learn about your community, and more–with just a few taps.

2. Easily submit a request right from the app and include a photo so your property manager can get it resolved as soon as possible. - Stay informed about your building and unit.

3. Features may vary depending on your property management company. - Never miss payment deadline again!

4. With autopay you can set up recurring payments through your bank account or credit card. - Don't stress if you have an issue that needs to be fixed!

5. Resident Center, powered by Buildium, is designed with simplicity in mind.

6. Your property manager can post announcements through the app to give you a heads up about things like parking bans, office hours, or even fun events in your neighborhood.

Resident Center Customer Insights

1. They charge a fee to use a debit or credit but that's because of the convenience of making a payment immediately! The bank account info you use to make your payments is only a 50 cent fee! I love this! And I love using apps for everything, it makes life so simple! Thank you so much Resident Center!Horrible to pay the second account because there isnt an option to get to the second.

2. Third, I can't find anywhere to talk to customer service or provide feedback.I absolutely love this app! I can pay my rent in just a few seconds with either my bank routing and account number or a debit or credit card.

3. I would also like to be able to pick the amt of the last payment made so I don't have to figure it out each time before the property management company puts in the charges.

4. Ive already uninstalled and reinstalled the app twice and im really irritated with the quality of this app!!! I use to love it, but now it isnt running properly, can this be fixed? I cant even set up auto pay because there isnt an option to do so anymore.

5. First I used to be able to see my history, now I can only see last 3 charges so unable to view my last payments.

6. Text HELP to view helpful resources or STOP to opt out." They are unprofessional and even when they mess up and you have paid movers waiting for access they do not answer phones or show up.

7. Doesn't remember card #, so I have to update info every damn month.

8. They made sure the job was done correctly and safely.Unable to make a payment on app..there isnt a "make a payment" button.

9. No thanks, I will continue to get a money order for $1 and give it to them in person.No Maintenance Request: They say you can add maintenance requests through the app or website, but there isn't any selection when you hit the + (in app) and no tab for it on the webpage.

10. May have to contract landlord to move to month to month so it don't freeze up on your last month.Won't let YOU choose how much to pay and when.

11. We can't put any requests in at all on any interface which is really troubling.Mine worked fine till end of lease then got messed up but was quickly fixed.

Steps to Troubleshoot & Fix Resident Center Issues

1. Fix Resident Center Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Resident Center: Restarting the app will resolve most errors.
  2. Update the Resident Center App. Here is how:
    1. On Android goto PlayStore » Search for "Resident Center" » Open Resident Center » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Resident Center » click "UPDATE".
  3. Clear Resident Center app cache: Clearing cached data will force your app to retrieve the latest data directly from Resident Center servers.
    1. On Android, goto Settings » Apps » Select "Resident Center" » click Storage » click "Clear Cache".
  4. Check Resident Center app permissions. If any of these permissions required to use your device's features are disenabled, Resident Center might not work.
  5. Uninstall and reinstall Resident Center. If nothing else has worked, completely uninstall Resident Center then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Resident Center not working

2. Fix Resident Center Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Resident Center be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Resident Center not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Resident Center may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I would like to have my acount data deleted

    — by Kieran Atkinson 1 year ago