Contact BritBox Customer Service

Why should I report an Issue with BritBox: Brilliant British TV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BritBox, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Rebooting didn't change anything.Keeps cutting off the shows on my Android for no reason, then if I hit play the screen is blank, have to leave episode go back to main screen and hit play again before video plays again.

2. No problem with casting, only viewing on the phone.Won't expand to fill screen on new Lenovo Tablet.

3. Pressing play to resume is not an option as this results in a black screen with sound only at best.

4. Being unable to do either split screen or moving to another app and having britbox play in a separate window is really dissatisfying.

5. The app also crashes a lot, and sometimes refuses to load at all.When streaming on my phone, the video still glitches then goes to black with only audio.

6. I press play, and you hear sound with black screen.

7. Within 2 min of playing an episode on my android the screen went black and replayed with audio only.

8. My phone is up to date, they had me check that.Really like the content but the playback on the app has been problematic for the last month or so.

9. But at the moment, trying to figure out who to have the app work properly on the tablet.Update: the app will not open on my phone.

10. Brand new tablet, current Android OS, but app won't expand, it's as if it can't detect that it's not on a phone.

11. 6/1/23 I tried to use the split screen left functionality, but the app just crashes.

1. Fix BritBox Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BritBox: Restarting the app will resolve most errors.
2. Update the BritBox App. Here is how:
   1. On Android goto PlayStore » Search for "BritBox" » Open BritBox: Brilliant British TV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BritBox » click "UPDATE".
3. Clear BritBox: Brilliant British TV app cache: Clearing cached data will force your app to retrieve the latest data directly from BritBox servers.
   1. On Android, goto Settings » Apps » Select "BritBox: Brilliant British TV" » click Storage » click "Clear Cache".
4. Check BritBox app permissions. If any of these permissions required to use your device's features are disenabled, BritBox might not work.
5. Uninstall and reinstall BritBox. If nothing else has worked, completely uninstall BritBox then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BritBox not working

2. Fix BritBox Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BritBox be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BritBox not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BritBox may not be able to connect to the Internet when running in the background.