Contact Bookmate Customer Service

Why should I report an Issue with Bookmate: books & audiobooks?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bookmate to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Be like GPB or moon reader the format didn't changed if u will upload an e-book.i think this app is really easy to use and the best for beginner readers!! and yes this is not a scam review!!!Searching for content is almost impossible! Search optimisation is bad, and adding to that the app lets you add books from other sources, probably good for some, however they then get added to the common library for everyone even though you can't listen/read them! As far as I can tell you can't disable this, so almost everything that shows up in searches aren't actually available, and you can't tell without clicking it and checking.

2. I'm constantly adjusting brightness by accident while I scroll.It's the perfect app that I was looking for!!! I was looking for a book app to read some of dark academia edition and wow this app does!!! I like how you can read some of your favorite books for free and offline.

3. Have to close app and reload to turn the page forward sometimes, then the app would randomly try to make me buy another subscription to continue reading.Hi, I like your application, but there is a bug with saving the last read page for big books.

4. However, I am giving it just two stars until someone helps me out with this: Wouldn't it be nice if we could listen to the books while we read? I am not talking about having audiobooks, because they already exist on the app.

5. Please fix it, it is an extremely annoying thing.I love the app but please don't ruin or change the format, font, and style of an e-book because everytime i upload an e-book the format was ruined and i hate it.

6. On the highlighted top 10, 7 of 10 isn't actually available!It would be very nice to customize the new flipping pages animation and have the ability to turn it off in options since it makes reading a book laggy and uncomfortable.

7. Thank you!Getting books and putting them on here to read is literally the easiest thing ever.I love the app.

8. I like how simple it is...it keeps all your added books to your library and you can use a bookmark so, when you come back to read it is right where you left off.

9. You can read and listen at the same time and even adjust the speed, so you are completely focused on the reading.

10. This shouldn't be an issue, both litres and free reading apps have no problem with this.

11. I am talking about the reading aloud feature included in Adobe Reader or MS Word.

1. Fix Bookmate Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Bookmate: Restarting the app will resolve most errors.
2. Update the Bookmate App. Here is how:
   1. On Android goto PlayStore » Search for "Bookmate" » Open Bookmate: books & audiobooks » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bookmate » click "UPDATE".
3. Clear Bookmate: books & audiobooks app cache: Clearing cached data will force your app to retrieve the latest data directly from Bookmate servers.
   1. On Android, goto Settings » Apps » Select "Bookmate: books & audiobooks" » click Storage » click "Clear Cache".
4. Check Bookmate app permissions. If any of these permissions required to use your device's features are disenabled, Bookmate might not work.
5. Uninstall and reinstall Bookmate. If nothing else has worked, completely uninstall Bookmate then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Bookmate not working

2. Fix Bookmate Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Bookmate be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Bookmate not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Bookmate may not be able to connect to the Internet when running in the background.