Published by Avatars Makers Factory

contact Avatar Maker: Fantasy Pony Chat with our AI-based Avatar Maker Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Avatar Maker?



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What users are saying

1. With most of the other sections you can select more than one option were it makes sense that you could.Everything is great, the colors are awesome, the character design is adorable but I have 2 issues, There are way too many ads they pop up constantly and if I try to save my character as an image it'll stop loading at 87% and say the image is saved but when I look at my gallery it's not there (It's the same for all your other avatar maker apps) I have tried resetting and closing other apps but it still won't work.

2. The menus could use some refining (it would be nice if the first design option was the pony, instead of the background and eyes) and I feel like there might be a way to simplify eye menu.This is a good game, and has potential, but has a major flaw that just makes me stop playing.

3. The hair covers the wings and such.It's really fun and there are so many different options, plus the styles cute, but it would be nice to be able to applie more than one leg markings and to applie more than one head accessory.

4. It's a fun app and their is a lot of options, but I wish there were more curly hair options!!! One issue that seem like a bit of an oversight, you can't put more than one item from the leg patterns section and the head items on the character at a time.

5. Please let us buy no ads! I will pay!The share option doesn't work, it only gives me 5 unusable options in which to share the picture which will not download no matter how many times I try or reboot my phone.

6. I would like to say that more options would be great and some of the default coloring should be available to edit (the cloud mane only tints in color but doesn't let you recolor it, that sort of thing).

7. I'm sure you understand, but just wanted to clarify :)Falling back into my niche of avatar creator games and I thought this one was nice! Pleasantly surprised at the amount of customization.

8. If you want to unlock the "bonus content" you have to either watch an ad or play a match game.

9. The thing is, when you watch an ad, it automatically takes you to the play store or whatever for that ad, and when you return to the game, it has already closed and you have to do the same thing and thus can never get the content.

10. I honestly adore the game but it's frustrating when you want to save the photo of my pony to my phone.

11. Avatar Makers Factory, I recommend updating the game or fixing the bug.

Steps to Troubleshoot & Fix Avatar Maker Issues

1. Fix Avatar Maker Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Avatar Maker: Restarting the app will resolve most errors.
  2. Update the Avatar Maker App. Here is how:
    1. On Android goto PlayStore » Search for "Avatar Maker" » Open Avatar Maker: Fantasy Pony » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Avatar Maker » click "UPDATE".
  3. Clear Avatar Maker: Fantasy Pony app cache: Clearing cached data will force your app to retrieve the latest data directly from Avatar Maker servers.
    1. On Android, goto Settings » Apps » Select "Avatar Maker: Fantasy Pony" » click Storage » click "Clear Cache".
  4. Check Avatar Maker app permissions. If any of these permissions required to use your device's features are disenabled, Avatar Maker might not work.
  5. Uninstall and reinstall Avatar Maker. If nothing else has worked, completely uninstall Avatar Maker then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Avatar Maker not working


2. Fix Avatar Maker Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Avatar Maker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Avatar Maker not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Avatar Maker may not be able to connect to the Internet when running in the background.

Reported Issues

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