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1. And since I usually arrive at or a little past my reservation time, I am no longer able to cancel through the app and have to contact Best Parking to get a refund or a credit, not to mention now I have to pull over somewhere and scramble to find another parking garage.
2. However, this past weekend I paid for parking at two different locations (near an event I was going to) and got turned away by the garage attendants both times saying that they were full (even though I already paid).
3. The point of pre-booking parking is to know that you don't have to worry about finding parking when you need it.When I put my vehicle info, the app should automatically show the correct rate with oversized vehicle rate.
4. Took no more than ten minutes after downloading the app to find a budget friendly rate for a parking garage in a touristy area of NYC.
5. What an inconvenience!! Additionally, it takes way too long to show street parking! I almost thought that Street parking is not showing at all.(Street parking tap itself won't show up for 20 seconds after everything else shows up).
6. However, I have had about 6 instances where I have been turned away AFTER I make a reservation because the parking garage was full.
7. The in-app map shows several $0 parking locations with the info "There's a 100% discount at this location." These can't be booked as it's an error.
8. And, if the plans cancel, you can cancel the spot with the press of a buttonWe pre-booked parking using the app.
9. Now it treats parking as if you want to buy Broadway show tickets.
10. Arrived to find the parking lot full up and we were turned away.
11. Beyond disappointed.One of the biggest hassles in NY is parking, especially when you are trying to make a show.