Contact RadarScope Customer Service

Why should I report an Issue with RadarScope?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of DTN to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. In addition to that, the map will no longer center on a spotter when selected from the locations page.It is amazing, best radar app you can buy! The base version is all that I use (you can pay a yearly fee to upgrade to different tiers), and it has everything I need/want! Reflectivity, velocity, correlation coeffecient, accumulation, GPS positioning, storm relative motion, and more! The images are very high-res and easy to understand.

2. Other than that, great looking radar and very accurate and detailed.Would be my go to radar app it it had the ability to view more data than just one radar.

3. I would also like to see more options for GIS map layer products, map color/detail customization, more ability to fine-tune the displayed radar data, etc.

4. Being able to see all CONUS WX activity at a glance with the ability to tap on any site to load that particular site's local data was great.

5. I had to cancel my subscription due to lack of timeframe to fix or any details on progress.App was great on anything I used for so many years... This last update introduced some terrible bugs on the Pixel 6 Pro.

6. I have a number of radar and weather apps on my Android phone: Florida - we get tropical storms & hurricanes.

7. Always shows the radar multiple states away from me, then crashes.I'm a long-term RadarScope Pro Level 1 subscriber.

8. The largest is having to reopen the app multiple times to get the radar to refresh, since last year.

9. Recently a couple of the radar products included in the app wouldn't load.

10. This ability to zoom out and see more is available in every other radar app.

11. But if I want to see radar, RadarScope is my first choice.

1. Fix RadarScope Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RadarScope: Restarting the app will resolve most errors.
2. Update the RadarScope App. Here is how:
   1. On Android goto PlayStore » Search for "RadarScope" » Open RadarScope » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RadarScope » click "UPDATE".
3. Clear RadarScope app cache: Clearing cached data will force your app to retrieve the latest data directly from RadarScope servers.
   1. On Android, goto Settings » Apps » Select "RadarScope" » click Storage » click "Clear Cache".
4. Check RadarScope app permissions. If any of these permissions required to use your device's features are disenabled, RadarScope might not work.
5. Uninstall and reinstall RadarScope. If nothing else has worked, completely uninstall RadarScope then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RadarScope not working

2. Fix RadarScope Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RadarScope be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RadarScope not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RadarScope may not be able to connect to the Internet when running in the background.