Published by Basecamp on Oct 28, 2024

contact Basecamp - Project Management Chat with our AI-based Basecamp Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Basecamp?



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Why chat with our AI Basecamp Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Basecamp.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Not very user friendly, very frustrating and at the end of a work day having to abandon the app and write every thing downThere are several features that don't work from a phone: When editing a comment post, in the messages section of a group, the attachment (paper clip) icon and other formatting options are not available.

2. Give me a toggle so I can go back to using the app like it was before.It has its perks sure but it's not like I can use it because it is Always offline!! I can't respond to any of my important messages (and it has nothing to do with my internet connection) and have to get on the desktop app to do Anything, which defeats the purpose of having a mobile app.

3. Since the most recent couple of updates, it now doesn't load 100% of the time.I rate it 4 stars only because I have constant problems loading images to each project.

4. The Add To Calendar option only appears half the time anyway.The new UI update is not good for users like myself with lots of projects.

5. There are a few other difficulties but I can't remember them at the moment.Plenty of glitches where the app is inaccessible for days at a time.

6. Unfortunately, if you choose the wrong email the first time, you can't seem to change it.

7. Even on the desktop version they took away the option to make list view the default.

8. The other 5% of the time it functioned after restarting the app multiple times.

9. Not a very logical way to organize bookmarks, and the search function is not efficient, nor does it seem to follow the established protocol for search terms.

10. The compact list view is gone, as is the option to view archived projects.

11. I had always been averse to trying Basecamp because of the cost, even though a lot of people really seemed to enjoy it it always seemed more for established businesses.

Steps to Troubleshoot & Fix Basecamp Issues

1. Fix Basecamp Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Basecamp: Restarting the app will resolve most errors.
  2. Update the Basecamp App. Here is how:
    1. On Android goto PlayStore » Search for "Basecamp" » Open Basecamp - Project Management » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Basecamp » click "UPDATE".
  3. Clear Basecamp - Project Management app cache: Clearing cached data will force your app to retrieve the latest data directly from Basecamp servers.
    1. On Android, goto Settings » Apps » Select "Basecamp - Project Management" » click Storage » click "Clear Cache".
  4. Check Basecamp app permissions. If any of these permissions required to use your device's features are disenabled, Basecamp might not work.
  5. Uninstall and reinstall Basecamp. If nothing else has worked, completely uninstall Basecamp then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Basecamp not working


2. Fix Basecamp Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Basecamp be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Basecamp not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Basecamp may not be able to connect to the Internet when running in the background.

Reported Issues

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