Published by AuthenticVision GmbH on May 3, 2023

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Why should I report an Issue with Authentic Vision - CheckIfReal?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of AuthenticVision GmbH to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Authentic Vision - CheckIfReal

1. CheckIfReal enables consumers to authenticate products tagged with the Authentic Vision Unique Label to determine its realness.

2. Check if real stands for secure, simple and smart automatic product authentication without any special knowledge by just using a smartphone.

3. Authentication has never been as easy as with CheckIfReal and Authentic Vision.

4. By enabling consumers to authenticate products themselves, we want to fight counterfeiting and in that way contribute to a world with better, safer products.

5. Checkifreal smoothly guides the user through the simple authentication process.

6. In order to use Checkifreal, your phone will need a camera with autofocus and a working internet connection.

7. Our goal is to make authentication of products easy and accessible for all consumers.

8. Checkifreal will automatically recognise the authenticity, and confirm if you have a real or a fake product.

9. If you have questions about the app, or maybe you have an issue with Checkifreal, please do not write a review of the app saying "it didn't work"..

10. After that, move the phone while keeping the tag in focus, so that we can capture the hologram from different angles.

11. To scan a code simply open the app and frame the code into the brackets.

Authentic Vision Customer Insights

1. Also this could just be a website so people don't need to install an app.The results page doesn't use ssl so I can't view it.

2. Won't pick up the upc tag either on older shoes.Easy and quick to useThe worst scanning app i have ever used.

3. Would make more sense to have unique codes and show when they were authenticated.

4. There is no workaround.Doesn't scan.

5. Scanning unreliable.

Steps to Troubleshoot & Fix Authentic Vision Issues

1. Fix Authentic Vision Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Authentic Vision: Restarting the app will resolve most errors.
  2. Update the Authentic Vision App. Here is how:
    1. On Android goto PlayStore » Search for "Authentic Vision" » Open Authentic Vision - CheckIfReal » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Authentic Vision » click "UPDATE".
  3. Clear Authentic Vision - CheckIfReal app cache: Clearing cached data will force your app to retrieve the latest data directly from Authentic Vision servers.
    1. On Android, goto Settings » Apps » Select "Authentic Vision - CheckIfReal" » click Storage » click "Clear Cache".
  4. Check Authentic Vision app permissions. If any of these permissions required to use your device's features are disenabled, Authentic Vision might not work.
  5. Uninstall and reinstall Authentic Vision. If nothing else has worked, completely uninstall Authentic Vision then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Authentic Vision not working

2. Fix Authentic Vision Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Authentic Vision be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Authentic Vision not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Authentic Vision may not be able to connect to the Internet when running in the background.

Reported Issues