Contact ASOS Customer Service

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1. Two things I really appreciate, as someone who shops online a lot, especially because I find more tall options online than in physical stores, is that ASOS has videos of the models, which show the clothes in motion, and the heights of the models and the size they are wearing.

2. Also the "sets" section is misleading, it's advertised as two for the price of one, but when I click on the sets they're available individually at different prices which are much higher than the price that's listed when I click the image.For some reason the app no longer allows you to filter by size, color, body fit, or mnay other options.

3. And as for the no plus size category, it would make searching for clothes a lot easier instead of just having to type "plus size" or "curve" in the search.I've been ordering for many, many years and the customer service this year has been terrible.

4. Not sure what happened as these features were available 2 months ago and have been for years.It's a great app and I really like it, but I do have two problems with it, the size fit tool and that there's no category for plus size clothing.

5. Not being able to sort by size just makes the app useless for me as a majority of the clothes are not available in my size.

6. The size fit tool can be very useful but I feel it would be a lot more accurate if you could put your actual measurements in before it tries suggesting sizes that match your preferences.

7. If you don't do this it really defeats the point of having this great featureI like the wide range of clothes made available.

8. As someone who is tall and curvy, it can be a daunting task to make sure that you are ordering the right size since different brands all run differently.

9. The selection and price is great but if there is something wrong with your order the only option is to use chat apps where every single reply is from a different person.

10. It gives an idea of how the item might fit you, depending on your height and size.

11. I know we are all going through very tough times but can't believe the lack of help from such a huge company like asos.Pretty frustrating customer service.

1. Fix ASOS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ASOS: Restarting the app will resolve most errors.
2. Update the ASOS App. Here is how:
   1. On Android goto PlayStore » Search for "ASOS" » Open ASOS » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ASOS » click "UPDATE".
3. Clear ASOS app cache: Clearing cached data will force your app to retrieve the latest data directly from ASOS servers.
   1. On Android, goto Settings » Apps » Select "ASOS" » click Storage » click "Clear Cache".
4. Check ASOS app permissions. If any of these permissions required to use your device's features are disenabled, ASOS might not work.
5. Uninstall and reinstall ASOS. If nothing else has worked, completely uninstall ASOS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ASOS not working

2. Fix ASOS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ASOS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ASOS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ASOS may not be able to connect to the Internet when running in the background.