Published by Ask.fm on Aug 27, 2024

contact ASKfm: Ask & Chat Anonymously Chat with our AI-based ASKfm Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with ASKfm?



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Why chat with our AI ASKfm Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of ASKfm.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Thank you..This is very bad application , I have an account since a long time was connected with Facebook,, currently I'm failed to login with my Facebook account, because they remove logging by attaching with FacebookBeen using this app for ages, but somehow everytime when an update comes ~ the stability of the old one is lost.

2. For now, I lower my review from 5 ⭐ to 2.5⭐Super slow to the point that there is nothing working at all, and it keep telling me "there is no connection" I also face the exact same problem with the website on different devices/browsers, It just seems like you don't want users to use ASKfm at all, I hope this tells you how bad the app is, really miss the days of the dark blue Askfm.

3. it sucksThe app was good for an amount of time, I downloaded it again but I can't even get into the app, everytime I choose "I'm 18+ yo" I get "access denied"It sucks bad! There's just a bunch of way underage girls doing super inappropriate things.

4. New edit:: Dear plz read it again (i have lost my email id password for that account) atleast warn or allow to link with another email b4 taking such steps.

5. I tried every possible solution and it didnt work..the app was working fine but suddenly starts crashing and still.Istg everyone on this app is either a toddler or a schizophrenic 60+ year old.

6. The UI makes no sense and blocking someone still lets them reply to you, but it's better than most anonymous chat apps on androidCan't make an account.

7. The app keeps giving me a system error.Facebook login removed.

8. The private messaging great feature too but I think something is lacking, considering you can have your convo but you can't even exchange photos in the middle of the chat.

9. If i had my email password why would i use Facebook for login.

10. The app keeps crashing everytime i try to answer any question.

11. This app will land many a pedophile into the Department of Corrections! I need my money put back on my card please.

Steps to Troubleshoot & Fix ASKfm Issues

1. Fix ASKfm Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ASKfm: Restarting the app will resolve most errors.
  2. Update the ASKfm App. Here is how:
    1. On Android goto PlayStore » Search for "ASKfm" » Open ASKfm: Ask & Chat Anonymously » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ASKfm » click "UPDATE".
  3. Clear ASKfm: Ask & Chat Anonymously app cache: Clearing cached data will force your app to retrieve the latest data directly from ASKfm servers.
    1. On Android, goto Settings » Apps » Select "ASKfm: Ask & Chat Anonymously" » click Storage » click "Clear Cache".
  4. Check ASKfm app permissions. If any of these permissions required to use your device's features are disenabled, ASKfm might not work.
  5. Uninstall and reinstall ASKfm. If nothing else has worked, completely uninstall ASKfm then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ASKfm not working


2. Fix ASKfm Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ASKfm be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ASKfm not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ASKfm may not be able to connect to the Internet when running in the background.

Reported Issues

— 1 year ago by Gianna Nicole Weightman

System error

— 1 year ago by Gianna Nicole Weightman

System error

— 2 years ago by Jamie-Lee

Hi, I'm going into teaching and have an old ask.fm account from when i was much younger which is publicly available - I would like this permanently removed so that no students can view it should they google my name. the account name is JamieLee333 many thanks

— 2 years ago by Teacher jeeh

I am using ask fm since 2018 its been 5 years now i usually send 2 or 3 shoutouts in a week or after 2 3 days my all questions are very funny and simple people enjoy to answer my questions and i also answer the question in a appropriate way thats why i receive lot of likes and coins on my answers i dont know who is continuously reporting my answers and account from last 3 months when ever i opened my account the warning is given to me by ask fm i really dont know what is the reason behind this these things cast a sharp effect on my mind i am feeling sick of using this app kindly help me and dont show warning labels and threats of banning my account you should check my profile first i have huge number of followers respond me as soon as possible and take action regarding this issue thank you