Contact SCRUFF Customer Service

Why should I report an Issue with SCRUFF?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Perry Street Software to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The inability to copy paste within a profile as a serious shortcoming.One issue guys, first you should know I'm running Android 8.0.0 on a Moto Z Play (original, not the 2).

2. There is added spacing between each person profile in all grids and they increased the size of the grid images yet shrunk the font and color dot (online,offline, miles away etc).

3. When responding to a message using the system's reply function in the notifications dashboard, the notification sound for receiving something new (message, woof, etc.) in Scruff plays.

4. I get the reason for a new look but maybe take peoples advice and blend the old good features and add a bit easier usage and bigger photos mixed with the new and you will have something better.

5. It really deters people from wanting to use the app, also when you upload a photo it takes away from the image when you have to crop a part of yourself instead of showing all of you to upload a photo to show.The new UI is really unpleasant to look at.

6. have been received.Every update is worse than the last.

7. Travel features are useful as long as you're not trying to speak a different language.

8. They already have disappearing pictures available and they should leave the decision up to the user whether they want pics or chats available to screen shot.

9. The seriously hinders trying to find locals to meet when their profile is not in your native language.

10. I've tried on WiFi, on my cellular network, alternate WiFi and installed on a different phone.

11. You can only select a home town if the developers deem it worthy.Had some issues with Pro features when I first signed up.

1. Fix SCRUFF Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SCRUFF: Restarting the app will resolve most errors.
2. Update the SCRUFF App. Here is how:
   1. On Android goto PlayStore » Search for "SCRUFF" » Open SCRUFF » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SCRUFF » click "UPDATE".
3. Clear SCRUFF app cache: Clearing cached data will force your app to retrieve the latest data directly from SCRUFF servers.
   1. On Android, goto Settings » Apps » Select "SCRUFF" » click Storage » click "Clear Cache".
4. Check SCRUFF app permissions. If any of these permissions required to use your device's features are disenabled, SCRUFF might not work.
5. Uninstall and reinstall SCRUFF. If nothing else has worked, completely uninstall SCRUFF then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SCRUFF not working

2. Fix SCRUFF Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SCRUFF be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SCRUFF not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SCRUFF may not be able to connect to the Internet when running in the background.