Contact Caracol Televisión Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. Unfortunately if you don't live in Colombia you cannot see the contents of the news ???? What can of purpose serve this app ! 🤔The worst app ever cant even load the show i want to watch with all the ads popping up and when the ads dont pop up it freezes absolutely disgustingWhen you open it....it's just a white screen....I'm disappointed because I wanted to see La Reina del flow 2.The app is blanket doesn't let you watch any channelsColombia still the most corropted country in the world.

2. I live in the USA, I wanted to be still connected with the reality of my country.

3. It's people can't have access to the news or anything from there , unless, you pay.

1. Fix Caracol Televisión Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Caracol Televisión: Restarting the app will resolve most errors.
2. Update the Caracol Televisión App. Here is how:
   1. On Android goto PlayStore » Search for "Caracol Televisión" » Open Caracol Televisión » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Caracol Televisión » click "UPDATE".
3. Clear Caracol Televisión app cache: Clearing cached data will force your app to retrieve the latest data directly from Caracol Televisión servers.
   1. On Android, goto Settings » Apps » Select "Caracol Televisión" » click Storage » click "Clear Cache".
4. Check Caracol Televisión app permissions. If any of these permissions required to use your device's features are disenabled, Caracol Televisión might not work.
5. Uninstall and reinstall Caracol Televisión. If nothing else has worked, completely uninstall Caracol Televisión then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Caracol Televisión not working

2. Fix Caracol Televisión Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Caracol Televisión be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Caracol Televisión not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Caracol Televisión may not be able to connect to the Internet when running in the background.