Contact Apollo TV Customer Service

Why should I report an Issue with Apollo TV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Galaxy Beacon to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Login invalid and I made my account 30minutes ago.

1. Fix Apollo TV Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Apollo TV: Restarting the app will resolve most errors.
2. Update the Apollo TV App. Here is how:
   1. On Android goto PlayStore » Search for "Apollo TV" » Open Apollo TV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Apollo TV » click "UPDATE".
3. Clear Apollo TV app cache: Clearing cached data will force your app to retrieve the latest data directly from Apollo TV servers.
   1. On Android, goto Settings » Apps » Select "Apollo TV" » click Storage » click "Clear Cache".
4. Check Apollo TV app permissions. If any of these permissions required to use your device's features are disenabled, Apollo TV might not work.
5. Uninstall and reinstall Apollo TV. If nothing else has worked, completely uninstall Apollo TV then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Apollo TV not working

2. Fix Apollo TV Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Apollo TV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Apollo TV not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Apollo TV may not be able to connect to the Internet when running in the background.