Contact Weather Liveº Customer Service

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1. UPDATE- turning off "animation" helps by setting a static background, which is much better than the same background in motion, at least to me.Widget suggestion.. I just purchased your app, and want to suggest that instead of vertically centering the widget within the grid that there be an option to align Left Right Top and Bottom.

2. My only request is to make it easier to exclude info I don't care about, such as moon cycle and photo info (I use the text layout).Nice layout (not just "looks nice," but intuitive & functional) & I haven't noticed any major inaccuracies.

3. If they would just allow data to be pulled from more trusted sources this would be great.The best and most informative weather app there is! I haven't seen any problems with the app mistaking my location.

4. I have cleared the cache, enabled location,etc..... **Updated post** The only problem that I personally have with this app, is still the city displayed in the widget is incorrect.

5. However, when I check the "current conditions" box in the notification center settings, it shows conditions for a location that I never added to my list and that is far away from where I live (Mt Vernon, KS - I live in Ohio).

6. But there's room for improvement, from lacking info to UI & layout issues, & there's been very little done to it, with no update in a year & none of those things being addressed, despite pointing them out long ago, which has me looking to move on.

7. The ad supported version was updated on 2018, so there isn't incentive to buy the app if it's neglected.Update: I sometimes get severe weather notification s, and when clicking on them, get taken to the app.

8. The radar often fails to load, complaining about a network problem when there is none (I'm on Wi-Fi and all other apps work).Beautiful but not accurate at all.

9. However, the city displayed on my screen widget, is not even close to my location.

10. For those who see a mismatch between very local conditions and the reports from the app, please understand that the weather stations supplying the data could be far enough away from you that that the weather there is significantly different.

11. I've stopped using the notification functionality for now.I like the way the information is presented, but I do NOT like the fact that I can't get rid of the moving backround.

1. Fix Weather Liveº Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Weather Liveº: Restarting the app will resolve most errors.
2. Update the Weather Liveº App. Here is how:
   1. On Android goto PlayStore » Search for "Weather Liveº" » Open Weather Liveº » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Weather Liveº » click "UPDATE".
3. Clear Weather Liveº app cache: Clearing cached data will force your app to retrieve the latest data directly from Weather Liveº servers.
   1. On Android, goto Settings » Apps » Select "Weather Liveº" » click Storage » click "Clear Cache".
4. Check Weather Liveº app permissions. If any of these permissions required to use your device's features are disenabled, Weather Liveº might not work.
5. Uninstall and reinstall Weather Liveº. If nothing else has worked, completely uninstall Weather Liveº then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Weather Liveº not working

2. Fix Weather Liveº Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Weather Liveº be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Weather Liveº not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Weather Liveº may not be able to connect to the Internet when running in the background.