Published by ViettelTelecom

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Why chat with our AI ViettelTV Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of ViettelTV.
  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. Bye👌Quá tệ, độ phân giải của thiết bị từ 2019 (vd: Galaxy note 10+) mà còn không hỗ trợ để chạy thì các thiết bị 2020 và 2021 xem kiểu kiểu gì, k thể xem full màn hình, menu chọn và chỉnh cũng bị co lại không đu các mục để lựa chọn.

2. Làm để lấy thành tích với mục tiêu ghi tên rằng có ứng dụng.

3. SadLừa đảo gủi tin đăng nhập xem miễn phí cần thơ mà xem vẫn mất dung lượng 4G và wifi luôn.

4. Who would pay for this.Cứ hôm nào chuẩn bị xem bóng đá là mạng tệ hại.

5. Tạm thời đang dùng app của fpt cho dù đang là thuê bao chính chủ của Viettel.

6. Đúng là bệnh thành tích.

7. bad UI designBest TV app in Vietnam I have usedThis is the worst app that I have ever used.

8. Stupid service!Stupid servive.

9. khong mo fullscreen duoc.

Steps to Troubleshoot & Fix ViettelTV Issues

1. Fix ViettelTV Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ViettelTV: Restarting the app will resolve most errors.
  2. Update the ViettelTV App. Here is how:
    1. On Android goto PlayStore » Search for "ViettelTV" » Open ViettelTV » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ViettelTV » click "UPDATE".
  3. Clear ViettelTV app cache: Clearing cached data will force your app to retrieve the latest data directly from ViettelTV servers.
    1. On Android, goto Settings » Apps » Select "ViettelTV" » click Storage » click "Clear Cache".
  4. Check ViettelTV app permissions. If any of these permissions required to use your device's features are disenabled, ViettelTV might not work.
  5. Uninstall and reinstall ViettelTV. If nothing else has worked, completely uninstall ViettelTV then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ViettelTV not working


2. Fix ViettelTV Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ViettelTV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ViettelTV not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ViettelTV may not be able to connect to the Internet when running in the background.

Reported Issues

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