Contact ADT Pulse Customer Service

Why chat with our AI ADT Pulse Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of ADT Pulse.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. The whole purpose of me getting the pulse piece of this was to be able to disarm the alarm from my phone if I needed toThe app no longer allows you to watch recorded clips in landscape mode on my android phone or my wife's iPhone.

2. About to Uninstall and reinstall again.Occasionally the app won't connect, and the way that I was instructed to correct this issue, is to disconnect the electrical power source, open the panel, then disconnect the internal battery.

3. After contacting ADT support, I was told that this is how the latest version is designed, and no adjustments can be made until a future version with the fix is availableSince 6:20am I am continually receiving a "login failure 500" error message on this app that the server is unable to complete my request and try again in a few minutes.

4. I'm having to login from the website to turn the alarm off and on to avoid getting up each time and going to the panel.

5. It is also slow to connect, compared to my vivint system.Looks like I'm not the only one having connection issues.

6. As a result, I cannot arm or disarm the alarm.App is pretty easy to use and I can't really recall any issues of it crashing or freezing on me.

7. In response to the developer's request for more information: the app does not connect with the system.

8. There hasn't been an update available since November 2022 and clearly there's an issue with the app itself.Since the latest upgrade, it is difficult to access the system.

9. i have reinstalled the ap, unplugged the system, per tech support, opened the panel and disconnected the plug to the board.

10. The point of the app was to be able to connect and disconnect remotely and now we cannot do that.

11. Indoor camera itself is horrible better off getting your own that's compatible with the app.Constantly won't connect.

1. Fix ADT Pulse Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ADT Pulse: Restarting the app will resolve most errors.
2. Update the ADT Pulse App. Here is how:
   1. On Android goto PlayStore » Search for "ADT Pulse" » Open ADT Pulse ® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ADT Pulse » click "UPDATE".
3. Clear ADT Pulse ® app cache: Clearing cached data will force your app to retrieve the latest data directly from ADT Pulse servers.
   1. On Android, goto Settings » Apps » Select "ADT Pulse ®" » click Storage » click "Clear Cache".
4. Check ADT Pulse app permissions. If any of these permissions required to use your device's features are disenabled, ADT Pulse might not work.
5. Uninstall and reinstall ADT Pulse. If nothing else has worked, completely uninstall ADT Pulse then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ADT Pulse not working

2. Fix ADT Pulse Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ADT Pulse be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ADT Pulse not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ADT Pulse may not be able to connect to the Internet when running in the background.