Published by adidas on Oct 24, 2024

contact adidas: Shop Shoes & Clothing Chat with our AI-based adidas Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with adidas?



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Why chat with our AI adidas Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of adidas.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Everytime I leave the app and come back after a while, it logs me out without me knowing until I realize some features are missing and it's the most annoying thing yet... Also when it comes to going to the return & refund page, all I get is a blank page no matter how much I refresh.Solid functionality with great features, but some puzzling UI choices.

2. Still exchange not accepted and that I had to return it and the mangt will come back with a discount for my trouble - still waiting for discI love Adidas, and the clothes are great quality and design.

3. The layout isn't great to look at, and the ordering process is a little confusing, and I had to order standard shipping because I couldn't find an option for express/one day delivery.

4. And why does shipping takes so long, I ordered 3 items within the app, and it took almost 3 weeks, to the point where I forgotten that I ordered something here.

5. These may seem petty complaints, but when you use the entire app to browse shoes and the image viewer is awful, it's worth docking plenty of points.The app is somewhat like the site, except it's set up more like an advertisement.

6. I have to remember exactly which item and size if I accidentally double click "add to cart", since i have todelete both items.

7. When you use a discount code at checkout, it only shows you the new total and you can't see the breakdown of which items were discounted.

8. Please fix that, I don't want to be a bad customer, but I'm not buying anything within this app again until they fix that.Everything about the app is good and simple to use, but the main issue in this is the problem with the memorization of logging in.

9. The biggest downside is changing the quantity of items.

10. otherwise, it's great !Ordered 2 Pairs of Shoes and 1 Pair of sports shorts.

11. You have to touch the thin strip of background between items to scroll.

Steps to Troubleshoot & Fix adidas Issues

1. Fix adidas Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart adidas: Restarting the app will resolve most errors.
  2. Update the adidas App. Here is how:
    1. On Android goto PlayStore » Search for "adidas" » Open adidas: Shop Shoes & Clothing » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for adidas » click "UPDATE".
  3. Clear adidas: Shop Shoes & Clothing app cache: Clearing cached data will force your app to retrieve the latest data directly from adidas servers.
    1. On Android, goto Settings » Apps » Select "adidas: Shop Shoes & Clothing" » click Storage » click "Clear Cache".
  4. Check adidas app permissions. If any of these permissions required to use your device's features are disenabled, adidas might not work.
  5. Uninstall and reinstall adidas. If nothing else has worked, completely uninstall adidas then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing adidas not working


2. Fix adidas Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make adidas be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to adidas not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, adidas may not be able to connect to the Internet when running in the background.

Reported Issues

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