Contact Totalplay Customer Service

Why should I report an Issue with Totalplay?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Totalplay to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Regresar hasta 7 días tu programación para ver un programa que te perdiste o que quieres volver a disfrutar.

2. Desde programación en vivo hasta películas de estreno bajo demanda. Tú decides qué ver.

3. La mejor manera de vivir la experiencia de Totalplay dentro o fuera de casa con tu familia o amigos.

4. Hacer y recibir llamadas sin costo adicional, utilizando los minutos y llamadas incluidas en tu línea fija.

5. Consultar tu saldo, Realizar pagos, ver el detalle de tus estados de cuenta, descargarlos y más.

6. Administrar tus tarjetas registradas para realizar pagos.

7. Ver tu programación favorita desde cualquier lugar que te encuentres.

8. Sincronizar tus equipos para maximizar la cobertura WiFi en tu hogar.

9. Lleva lo mejor de Totalplay a donde quiera que vayas.

10. Descárgala sin costo .

11. Siempre hay algo que ver.

1. Which makes it more inconvenient to pay, which makes me seriously consider switching companies.Wanted to check my bill but needed to take selfie, add passport and then wanted curp and rfc, and everything was correct but it would not accept my rfc! Please fix!To many updates and it doesn't help.

2. I do not recommend putting your credit card in the hands of these people!!!I was watching a college bowl game live, i excited the app for a few seconds, when I came back, it would not let me watch the game live again.

3. Told then several times but no action to fix it.It was just an OK App but since they ask more info from you I just uninstaled it, I only used it for checking my payments, asking for a password is ok but now they want more info from you, a selfie and more stuff.Not using an app that asks for so much information.

4. I would not recommend this app for live sports.I've bren trying to contact with support and never answer or don't know how to solve my problem.

5. I've uninstalled the app and tried to log in again but I keep getting the same message... This is not good!This is a huge violation of privacy.

6. To set up the app they require you to allow the app to take your selfie, and after that they require you to scan in your INE or passport! For an ISP app? That is extremely sensitive information.

7. When I contact with support, only says that "there ir a problem with the area" I've been like this for almost 3 months and never do something to solve it.

8. I'll be deleting this app asap.Can't access the app and no one answers the phone!!!!!! The robot has no good options and is NOT helpful!!Difficult to log on.

9. Now I try log in to pay my bill but it takes me to a page where it says "I've reached the limit of pages".

10. Sometimes in business Spanish,very difficult to switch it to English although you might stumble into it.

11. They claim to collect as personal information, "Address".

1. Fix Totalplay Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Totalplay: Restarting the app will resolve most errors.
2. Update the Totalplay App. Here is how:
   1. On Android goto PlayStore » Search for "Totalplay" » Open Totalplay » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Totalplay » click "UPDATE".
3. Clear Totalplay app cache: Clearing cached data will force your app to retrieve the latest data directly from Totalplay servers.
   1. On Android, goto Settings » Apps » Select "Totalplay" » click Storage » click "Clear Cache".
4. Check Totalplay app permissions. If any of these permissions required to use your device's features are disenabled, Totalplay might not work.
5. Uninstall and reinstall Totalplay. If nothing else has worked, completely uninstall Totalplay then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Totalplay not working

2. Fix Totalplay Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Totalplay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Totalplay not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Totalplay may not be able to connect to the Internet when running in the background.