Contact D&B Rewards Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. It's easy to add play cards to your account and it keeps track of your balance and ticket balance while you're there, which is a big help! No complaints, but as a suggestion, there should be an option to pay cash at the register if you're already there and want to reload or order food or whatever in case you aren't able to use a credit card or don't want to for whatever reason.My progress in the app got reset for some reason.

2. In terms of recharging my card, it's pretty easy that I tend to recharge while visiting a physical location.It was fun for our first time there.

3. -Sometimes, it just doesn't update the card totals, especially when I'm in a D&B, which defies the point.So many errors! Half of the things you can do in the app just result in errors.

4. Why is there a $3.00 charge to add a new card to the app? There is no physical card, no employee that set it up for you, and yet it's required for you to play anything in the building.

5. The automatic card readers don't read all the cards.

6. There I found Dave and Busters has added sports betting in the app.

7. I've been trying to redeem my bonus chips from previous challenges/food purchases and I keep getting the same error.

8. I also found the "auto recharge" when you're low on points even when switched off, reopening the app and it switches back to auto reload.

9. I loaded $25 onto a new card, added it to my app, and didn't get anything.

10. I logged into the app to check the balance of my card.

11. Awful customer service, awful app.I tried calling guest services a couple months ago about the mobile app.

1. Fix D&B Rewards Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart D&B Rewards: Restarting the app will resolve most errors.
2. Update the D&B Rewards App. Here is how:
   1. On Android goto PlayStore » Search for "D&B Rewards" » Open D&B Rewards » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for D&B Rewards » click "UPDATE".
3. Clear D&B Rewards app cache: Clearing cached data will force your app to retrieve the latest data directly from D&B Rewards servers.
   1. On Android, goto Settings » Apps » Select "D&B Rewards" » click Storage » click "Clear Cache".
4. Check D&B Rewards app permissions. If any of these permissions required to use your device's features are disenabled, D&B Rewards might not work.
5. Uninstall and reinstall D&B Rewards. If nothing else has worked, completely uninstall D&B Rewards then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing D&B Rewards not working

2. Fix D&B Rewards Server issues & Internet Connection

1. Check network connection: An unstable Internet will make D&B Rewards be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to D&B Rewards not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, D&B Rewards may not be able to connect to the Internet when running in the background.