Contact CTV News Customer Service

Why should I report an Issue with CTV News: News for Canadians?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bell Media Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Breaking news, fast, from Canada’s #1 news source.

1. This ability to "unplug" is important for overall mental health and work productivity.Unfortunately there are two major bugs: (1, relatively new) the app refreshes as you scroll through the feed of stories and bumps you back to the top, and (2, has periodically shown up for years) stories regularly display the html CSS as if it were the text of the story.

2. It seems random but happens most often during the day, not so much at night.Good news app, lots of options for your news feed, can check out other departments any time.

3. Certainly a lot less polished than the BBC or CBC apps.I like the news, but sm totally frustrated that CTV News can't find a way to fit the complete headline in a news story.

4. Up to date pixel 3.It keeps forcing me to My Feed, despite constantly changing it back to the regular news.

5. I do not want to be notified every time there is breaking news, which generally means something has happened that is negative in nature.

6. I read many news apps.

7. In News section, you have to scroll all the way back to top to change category.

8. No other news app does this .

9. All other apps, you click once to return to the previous screen.The app is mostly fine, except for the code that shows up in articles, right in the middle of paragraphs.

10. My biggest peeve with this app (and it took me a while to figure out what was going on) is the feed totally renews if something is updated or a new story entered.

11. I don't want my news viewing dictated by an algorithm, but there's no way to stop it.

1. Fix CTV News Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CTV News: Restarting the app will resolve most errors.
2. Update the CTV News App. Here is how:
   1. On Android goto PlayStore » Search for "CTV News" » Open CTV News: News for Canadians » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CTV News » click "UPDATE".
3. Clear CTV News: News for Canadians app cache: Clearing cached data will force your app to retrieve the latest data directly from CTV News servers.
   1. On Android, goto Settings » Apps » Select "CTV News: News for Canadians" » click Storage » click "Clear Cache".
4. Check CTV News app permissions. If any of these permissions required to use your device's features are disenabled, CTV News might not work.
5. Uninstall and reinstall CTV News. If nothing else has worked, completely uninstall CTV News then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CTV News not working

2. Fix CTV News Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CTV News be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CTV News not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CTV News may not be able to connect to the Internet when running in the background.