Published by TURISTUR TURISMO

Report an issue with Turistur.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Turistur - Serra Gaúcha?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TURISTUR TURISMO to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Turistur Customer Insights

Steps to Troubleshoot & Fix Turistur Issues

1. Fix Turistur Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Turistur: Restarting the app will resolve most errors.
  2. Update the Turistur App. Here is how:
    1. On Android goto PlayStore » Search for "Turistur" » Open Turistur - Serra Gaúcha » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Turistur » click "UPDATE".
  3. Clear Turistur - Serra Gaúcha app cache: Clearing cached data will force your app to retrieve the latest data directly from Turistur servers.
    1. On Android, goto Settings » Apps » Select "Turistur - Serra Gaúcha" » click Storage » click "Clear Cache".
  4. Check Turistur app permissions. If any of these permissions required to use your device's features are disenabled, Turistur might not work.
  5. Uninstall and reinstall Turistur. If nothing else has worked, completely uninstall Turistur then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Turistur not working


2. Fix Turistur Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Turistur be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Turistur not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Turistur may not be able to connect to the Internet when running in the background.

Reported Issues