how to cancel Citibank HK – Mobile Banking

How to Cancel Citibank HK

Published by Citibank (Hong Kong) Limited | Updated: May 2, 2023



Learn how to cancel Citibank HK – Mobile Banking subscription on iPhone, Android, Paypal or directly.


Table of Contents:

  1. Cancel on iphone
  2. Cancel on android
  3. Cancel on Paypal
  4. Cancel via Email
  5. Cancel on Website


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Reading time: 41 seconds

Cancel Citibank HK Subscription on iPhone & iPad

  1. On your phone, open "Settings" and tap your Apple ID profile.
  2. Click "Subscriptions" and select "Citibank HK – Mobile Banking".
  3. Click "Cancel Subscription" and confirm the cancellation.

Alternative method via AppStore:

  1. Goto the Appstore » your Profile » Subscriptions.
  2. select "Citibank HK" and click "Cancel Subscription".


Cancel Citibank HK Subscription on Android


  1. Launch the PlayStore app and click the hamburger menu icon.
  2. Select "Subscriptions" » tap "Citibank HK – Mobile Banking" » click "Cancel Subscription".
  3. Your subscription to Citibank HK will now be canceled.


Cancel Citibank HK Subscription on PayPal

  1. Sign in to your PayPal Account and click "Settings ".
  2. Select "Payments" and click "Manage Automatic Payments".
  3. Under Automatic Payments tab, click "Citibank HK – Mobile Banking" or "Citibank (Hong Kong) Limited" » "Cancel".
  4. You are now unsubscribed from Citibank HK


Cancel Citibank HK via Email

  1. Open your email app
  2. Provide all the relevant information regarding your account.
  3. Provide a reason for the cancelation.
  4. Send the email to [email protected]... Login to see email.

Alternatively, you can directly ask Citibank HK customer service to cancel your subscription using the form below:

Already have an account? Login here


Cancel Subscription Directly on Citibank HK's Website

  1. Visit their website - http://www.citibank.com.hk and login to your account.
  2. Goto your profile or account page and click "Billings" or "Subscriptions".
  3. Click "Cancel" to remove your subscription.



About Citibank HK – Mobile Banking App

The speed you need for the simplicity you want. An enhanced Citi Mobile® App re-engineered by you. We’ve launched a new mobile banking experience based upon your feedback. Faster loading times, cleaner navigation, and, as ever, total focus upon your security! • All your account details in a single panel View all your account balances in one go, including investments, deposits, credit card, and loans. • Wealth management services, all in one place Whether you need to schedule a stock trade for when the market opens or check if your time deposit matured to plan for next investment, just one tap gives you access to stock trading, foreign currency exchange, time deposits and certificate of deposit. • Making a transfer? Simple! FPS is here to make on-the-go payments simple, we’ve gone a step further to eliminate the pain of memorizing all your bill deadlines. One time, Scheduled or Autopay – you make the choice, we make the payment. • Manage your credit card with just one tap One tap lets you view your points, latest credit card statement, access your bill and also helps you check the latest card rewards prepared especially for you. • Your security is always our priority Bank safer with Citi Mobile Token and your face ID or fingerprint authentication. Receive real time security alerts anytime, anywhere. • Manage your settings with ease You can manage the settings easily under profile including risk profiling and activate overseas ATM cash withdrawal • Need a little help on the new app? Answers are waiting for you under the searchable “HELP” tab Please let us know how we’ve done! We read all of your reviews. We really welcome your feedback on how to continue to improve! Note: The use of this Citibank HK mobile app is for the customers of Citibank (Hong Kong) Limited and Citibank, N.A. only. Content provided via this Citibank HK mobile app is not specifically created for any territory other than where Citibank (Hong Kong) Limited and Citibank, N.A. operates/is licensed to operate. Citibank, N.A. Organized under the laws of U.S.A. with limited liability

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