Published by City of Jacksonville, Florida on Nov 8, 2023

Table of Contents:

  1. Delete via Email
  2. Delete on iphone
  3. Delete on android


Reading time: 47 seconds



Data MyJax collects from your device

  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. full network access


1. Delete MyJax Account through Email

There are 2 methods to get your data (and account) deleted by MyJax:

  1. Under GDPR: EU/UK Residents have the right to ask (via email), an organization that holds data about them to delete it. This is known as the ‘right to erasure’. Organizations have one month to respond to the request.

  2. Under CCPA: California residents have the right to request that a company delete the data/personal information it has on them. A failure to comply with this will result in a fine of upto $7,500.

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Now you understand what the Law says, Send your Request directly to MyJax using the form below:




Email Support directly



Chat with our AppContacter AI Support


Alternatively, you can follow these steps below to get MyJax to delete your account/data:


  1. To delete your MyJax account, contact MyJax via email and provide the reasons for your request.
  2. Mention the law under which you make your request (GDPR or CCPA).
  3. Notify MyJax of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  4. Send the email to myjax@redacted... Login to see email.



2. How to Delete MyJax on Iphone

  1. On iphone, Goto "Settings "
  2. Click on "General" » "Iphone Storage".
  3. Select the app, and click "Delete MyJax".


3. Delete MyJax on Android phone

  1. Go to your Android phone Settings.
  2. Click on "Apps & Games".
  3. Select "MyJax" and Click "Uninstall".



MyJax App Details

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My Jax MyJax, your mobile connection to City of Jacksonville, FL services, allows you to: •Report concerns such as blight, potholes, missed garbage collections, animals and a host of other issues •Pinpoint the issue location using GPS, attach photos, and receive automatic status updates from your smart device •View local points of interest •Review City news •Link directly to the City’s social pages •One touch dialing •Access to other City mobile apps •Look up garbage and recycle schedules, add those dates to their smart device calendar

Reported Deleting Issues

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