Published by Dubai Smart Government on Oct 16, 2024

Table of Contents:

  1. Delete via Email
  2. Delete on iphone
  3. Delete on android


Reading time: 47 seconds



Data UAE PASS collects from your device

  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. directly call phone numbers
  4. read phone status and identity
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. read the contents of your USB storage
  8. modify or delete the contents of your USB storage
  9. take pictures and videos
  10. record audio
  11. view Wi-Fi connections
  12. read phone status and identity
  13. view network connections
  14. connect and disconnect from Wi-Fi
  15. control flashlight
  16. full network access
  17. run at startup
  18. reorder running apps
  19. control vibration
  20. prevent device from sleeping
  21. read Google service configuration
  22. receive data from Internet


1. Delete UAE PASS Account through Email

There are 2 methods to get your data (and account) deleted by UAE PASS:

  1. Under GDPR: EU/UK Residents have the right to ask (via email), an organization that holds data about them to delete it. This is known as the ‘right to erasure’. Organizations have one month to respond to the request.

  2. Under CCPA: California residents have the right to request that a company delete the data/personal information it has on them. A failure to comply with this will result in a fine of upto $7,500.

delete UAE PASS account remove UAE PASS account


Now you understand what the Law says, Send your Request directly to UAE PASS using the form below:




Email Support directly



Chat with our AppContacter AI Support


Alternatively, you can follow these steps below to get UAE PASS to delete your account/data:


  1. To delete your UAE PASS account, contact UAE PASS via email and provide the reasons for your request.
  2. Mention the law under which you make your request (GDPR or CCPA).
  3. Notify UAE PASS of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  4. Send the email to help@redacted... Click to see email



2. How to Delete UAE PASS on Iphone

  1. On iphone, Goto "Settings "
  2. Click on "General" » "Iphone Storage".
  3. Select the app, and click "Delete UAE PASS".


3. Delete UAE PASS on Android phone

  1. Go to your Android phone Settings.
  2. Click on "Apps & Games".
  3. Select "UAE PASS" and Click "Uninstall".



UAE PASS App Details

how to delete UAE PASS delete UAE PASS guide

UAE PASS automates and simplifies managing digital identity in mobile devices for users and can be used for: · Prove Who You are from your phone - Authenticate · Digitally Sign documents · Digitally Verify signed documents · Request for your official documents and · Avail services through sharing the digital documents For more information on UAE PASS, visit www.uaepass.ae

Reported Deleting Issues

— 11 months ago by Johnson

Kindly deactivate my uae pass as these were not registered by me .now I am not able to delete them from my side as I am unaware of these. Kindly deactivate all my account linked with my emirates id 784197747513089. My name is silvere Ephraim Johnson. If you want any further details kindly contact me on my phone no 0553807757.thank you

— 1 year ago by Muhammad Ibrahim

UAE pass account deleted

— 1 year ago by Farooq khan

Plees delete my account

— 1 year ago by Arpan Das

Plz account deleted

— 2 years ago by Shahzad Ali

I have changed my phone

— 3 years ago by Azam hussain

Email forgotten

— 2 years ago by Christopher

Uae pass is not responding

— 2 years ago by Ramanathan Gnanasambandam

UAE Pass Application asked for registration details . once the Emirates ID got scanned , the program crashed. error message "Something went wrong while processing your request. Please retry later or contact support at 600561111. [Ref: M60jHliRrr]" . Please do the needful to make the app more robust for all versions of android and devices. Kindly guide me for the said error. Thanks Best Regards

— 2 years ago by Rajith

I try to create a uae pass login account but after the scanning can't confirm my details, so how can i create Uae pass login?

— 2 years ago by Maaz sana ullah

UAE PASS is not working in my mobil sumsang s6edge.only one time is open and secend time not working.. Close app Report coming

— 2 years ago by saravananponnaiyappillai

Sir i changed new mobile. But i cannot recovery uae paas this new mobile, please help me thanks

— 2 years ago by Vetri kumar subramanian

I am not getting the OTP sms code sent to my mobile to complete registration, I have tried many phone numbers and emails but with no success.

— 2 years ago by Wahid ur Rehman

Registration time show something wrong

— 2 years ago by sojan

Trying to finish my registration showing this message 'something went wrong while processing your request'

— 2 years ago by Anusree N

I have scanned my emirates id several times, but nothing happened after that. This app isn't working. As a job seeker how can I register?

— 2 years ago by Umesh Shrestha

Wasn't able to verify the email because it says that the otp entered was wrong even im entering the right one. Poor app. Update I tried to delete and reinstall the app and proceed with the verification of email but still it says otp was incorrect even im putting correct one. I have tried several times and requested to resend another code but still failed. I go to kiosk but still can’t submit my phone number and gmail.Hope someone can help me with this issue.

— 2 years ago by Umesh Shrestha

Wasn't able to verify the email because it says that the otp entered was wrong even im entering the right one. Poor app. Update I tried to delete and reinstall the app and proceed with the verification of email but still it says otp was incorrect even im putting correct one. I have tried several times and requested to resend another code but still failed. I go to kiosk but still can’t submit my phone number and gmail.Hope someone can help me with this issue.

— 2 years ago by Umesh Shrestha

I can’t log in uae pass. My gmail OPT number is not accepting by uae pass. Please help me to log in

— 2 years ago by Sandeep Kumar

Hello sir,I request you for uae pass a not working.i scan Imrates I'd but he is every time back to menu .plz suggest me.

— 2 years ago by Muhammad Farooq ali

i newly registered in uae pass and down load the app on mobile .app is not opening on mobile

— 2 years ago by Nurun Naher

My UAE pass is not responding in my new phone

— 2 years ago by Nurun Naher

My UAE pass is not responding in my new phone

— 2 years ago by Shayama harshanee

My uae pass account i am loging but not complte by the time mobille broken now try with my moblle but showing worg deatils i am giving try agian

— 2 years ago by Kyaw zaw win

My old phone number is deactivate so OTP is not arrived

— 2 years ago by MOHAMMAD HELAL UDDIN KAMAL HOSEN

When I Log in UAE pass an error show "USER PROFILE DOES NOT EXIST WITH PROVIDED DETAILS [Ref: M50mT52kGT]

— 2 years ago by Moamal Musa

MY UAE pass application is not working at all as im not able to log in or receive the option to confirm the access

— 2 years ago by John infante

UAE Pass not working. When you open it, you can't toggle or do anything. It also can't be used to login on Dewa, Dubai Rest App, etc...

— 2 years ago by Natalia Varela

The facial recognition doesn't work. The button to proceed disappears and I can't proceed. Phone is Google Pixel 3.

— 2 years ago by Manikandan1197

Ples open Uae pass

— 2 years ago by Manikandan1197

Uae pass open

— 2 years ago by Rashid

When I open the app it's coming on screen verify with facial recognition and no another option coming on screen I deleted but again same problem please let me know how I solve the issue thanks 🙏

— 2 years ago by Alaa

I am not getting the OTP sms code sent to my mobile to complete registration, I have tried many phone numbers and emails but with no success.

— 2 years ago by Alaa Makar

Trying to finish my registration but doesnt respond in giving OTP. Always saying something went wrong while processing your request. Please help!

— 2 years ago by FAZAL MAHMOOD AHMED

UAE pass not working in Samsung galaxy note 9

— 2 years ago by ShamimNassuna

I installed my UAE pass but not opening

— 2 years ago by Ma Clavel Victorino

Trying to finish my registration but doesnt respond in giving OTP. Always saying something went wrong while processing your request. Please help!

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