Contact Hà Nội SmartCity Customer Service

Why should I report an Issue with Hà Nội SmartCity?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CNTT Hà Nội to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Please fix it.The App is useful but quality is too bad, slow, usually not responsed, error in connection to server.the number of ncov cases in the globe is wrong, it seems like the world statistics are counted twiceVery disappointed and useless.

2. I cant log in my account or search my student code.Map is too slow and jerkyThe information in the app hasn't been updated for half a year.

3. So disappointed because installed and try many times to register account but always failed after input OTP (the OTP was sent by UBND_Hanoi sms).

4. I cannot register account.

1. Fix Hà Nội SmartCity Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hà Nội SmartCity: Restarting the app will resolve most errors.
2. Update the Hà Nội SmartCity App. Here is how:
   1. On Android goto PlayStore » Search for "Hà Nội SmartCity" » Open Hà Nội SmartCity » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hà Nội SmartCity » click "UPDATE".
3. Clear Hà Nội SmartCity app cache: Clearing cached data will force your app to retrieve the latest data directly from Hà Nội SmartCity servers.
   1. On Android, goto Settings » Apps » Select "Hà Nội SmartCity" » click Storage » click "Clear Cache".
4. Check Hà Nội SmartCity app permissions. If any of these permissions required to use your device's features are disenabled, Hà Nội SmartCity might not work.
5. Uninstall and reinstall Hà Nội SmartCity. If nothing else has worked, completely uninstall Hà Nội SmartCity then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hà Nội SmartCity not working

2. Fix Hà Nội SmartCity Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hà Nội SmartCity be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hà Nội SmartCity not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hà Nội SmartCity may not be able to connect to the Internet when running in the background.