Published by Viafirma S.L.

contact Viafirma Mobile Chat with our AI-based Viafirma Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Viafirma?



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Why chat with our AI Viafirma Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Viafirma.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Si falta algo tiene que mencionarloEs sólo un demo, no hay manera de acceder al app ni hacer que funcioneDemo promises to install demo certificates, but doesnt really work.

2. He enviado como 2 informes de error porque la app se rompe sin previo aviso.

3. Additionally the app can only be used by propriatery web services.

Steps to Troubleshoot & Fix Viafirma Issues

1. Fix Viafirma Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Viafirma: Restarting the app will resolve most errors.
  2. Update the Viafirma App. Here is how:
    1. On Android goto PlayStore » Search for "Viafirma" » Open Viafirma Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Viafirma » click "UPDATE".
  3. Clear Viafirma Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Viafirma servers.
    1. On Android, goto Settings » Apps » Select "Viafirma Mobile" » click Storage » click "Clear Cache".
  4. Check Viafirma app permissions. If any of these permissions required to use your device's features are disenabled, Viafirma might not work.
  5. Uninstall and reinstall Viafirma. If nothing else has worked, completely uninstall Viafirma then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Viafirma not working


2. Fix Viafirma Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Viafirma be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Viafirma not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Viafirma may not be able to connect to the Internet when running in the background.

Reported Issues

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