Contact BBC Mundo Customer Service

Why should I report an Issue with BBC Mundo?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BBC Media App Technologies to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The app is simple to use, with stories in Spanish arranged into categories covering Latest News, Latin America, World, Business, Technology, Science, Health, Society & Culture and Videos.

2. BBC Mundo’s distinctive content is now easier and faster to access for free on your Android phone.

3. You can also view all stories within the app in chronological order or according to their popularity among the users.

4. Some Android devices may experience play difficulties with certain videos; if you experience this please try to download the h. 264 Main Profile codec or a player that supports it for your device or refer to your device manufacturer.

1. You don't have to do that.I suggest a bookmark option or some way to save your favourite articles; I love reading BBC and there are some pretty good and interesting articles I sometimes would like to go back to.I'd love to give this app a better rating, but as a Spanish learner I need to be able to copy and paste to check my understanding.

2. Part of the reason i even read news is because i first see the headline on a widget while on my home screen and if it's something that interests me then i click to view it.

3. Would be really great if this app had a bookmark feature so i could easily return to articles that i haven't finished reading or want to read again.

4. It would be easy see the news in the night!Please fix the app to allow users to copy the words in the articles.

5. I won't recommend it to learn Spanish.With this app i hit two birds with one stone--i'm updated on the news and i get to improve my spanish.

6. There's also no search feature so when an article is no longer on display, one can't access them anymore.Just started using the app and found the highlight and translate option brilliant.

7. I know you want to prime clicks but consider the fact that someone dared to install your app tells that they read your articles anyway.

8. Unfortunately its ability to highlight is flaky, which renders this app, for me at least, useless.Can no longer create a widget with updated version.

9. I use it to learn Spanish and it is frustrating that I can't copy the words.

10. BBC Mundo doesn't let me do that, so it's nearly useless for me.I love it! Has a suggestion, I think you should develop a dark mode.

11. I already uninstalled other news apps (DW, among them) for the same ugly practice.

1. Fix BBC Mundo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BBC Mundo: Restarting the app will resolve most errors.
2. Update the BBC Mundo App. Here is how:
   1. On Android goto PlayStore » Search for "BBC Mundo" » Open BBC Mundo » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BBC Mundo » click "UPDATE".
3. Clear BBC Mundo app cache: Clearing cached data will force your app to retrieve the latest data directly from BBC Mundo servers.
   1. On Android, goto Settings » Apps » Select "BBC Mundo" » click Storage » click "Clear Cache".
4. Check BBC Mundo app permissions. If any of these permissions required to use your device's features are disenabled, BBC Mundo might not work.
5. Uninstall and reinstall BBC Mundo. If nothing else has worked, completely uninstall BBC Mundo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BBC Mundo not working

2. Fix BBC Mundo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BBC Mundo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BBC Mundo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BBC Mundo may not be able to connect to the Internet when running in the background.