Contact JENSEN DSP AMP SMART APP Customer Service

Why should I report an Issue with JENSEN DSP AMP SMART APP?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Dual Electronics Corp. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Please do not update your app if it's going to break it for users... Otherwise a Bluetooth option is a great feature on your amps but you need to make sure the app works or at the least include control knobs, and/or a remote for when the app inevitably breaks again.. Very frustrating guys.I've had the Amp for about a year and I've liked it.

2. Will not scan, pair..... you can't do anything on the app or it crashes! Very freaking frustrating since THATS THE ONLY WAY TO MAKE ANY ADJUSTMENTS TO THE AMP!!!! I should add I have cleared the cache, cleared the data amd even deleted and reinstalled the app and no difference!As others have described after updating to the 2.43 the app no longer connects and instantly crashes.

3. It works good but it just still needs a little bit tweaking and every time I go on there on this app to go to Bluetooth it just cussed me out and goes back to home screen.

4. Had a few connection issues last update, but this one fixed the problems.Literally wasted my money and a lot of time trying to make it work.

5. Straight up garbage!!!It's works alright but I don't have control over the EQ it shows the EQ but once it connects I can no longer pull the EQ up.

6. The adjust on the fly features with the Bluetooth capability was nice until I could no longer connect to my amplifier in any way.

7. Got a new phone couple weeks ago and downloaded what I assume is the updated version of the app and it will not work whatsoever.

8. Then, the amp wouldn't do anything until I opened the app (yes, every time I turned on the head unit!), and when I adjusted a setting in the app, the amp came alive.

9. I can't adjust anything, my Bluetooth cannot connect to it.

10. Just recently purchased the amp and for (I think) 3 days it worked like a charm, 4th day which was a week a go it will not connect to my phone.

11. Now seeing other reviews, I have the XD series which works just fine.

1. Fix JENSEN DSP AMP SMART APP Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart JENSEN DSP AMP SMART APP: Restarting the app will resolve most errors.
2. Update the JENSEN DSP AMP SMART APP App. Here is how:
   1. On Android goto PlayStore » Search for "JENSEN DSP AMP SMART APP" » Open JENSEN DSP AMP SMART APP » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JENSEN DSP AMP SMART APP » click "UPDATE".
3. Clear JENSEN DSP AMP SMART APP app cache: Clearing cached data will force your app to retrieve the latest data directly from JENSEN DSP AMP SMART APP servers.
   1. On Android, goto Settings » Apps » Select "JENSEN DSP AMP SMART APP" » click Storage » click "Clear Cache".
4. Check JENSEN DSP AMP SMART APP app permissions. If any of these permissions required to use your device's features are disenabled, JENSEN DSP AMP SMART APP might not work.
5. Uninstall and reinstall JENSEN DSP AMP SMART APP. If nothing else has worked, completely uninstall JENSEN DSP AMP SMART APP then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing JENSEN DSP AMP SMART APP not working

2. Fix JENSEN DSP AMP SMART APP Server issues & Internet Connection

1. Check network connection: An unstable Internet will make JENSEN DSP AMP SMART APP be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to JENSEN DSP AMP SMART APP not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, JENSEN DSP AMP SMART APP may not be able to connect to the Internet when running in the background.