Published by World Health Organization

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Why should I report an Issue with WHO Info?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of World Health Organization to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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WHO Info Customer Insights

1. Come on you must no you have problem.I just downloaded it, but every time I open it just say "an error occur check your connectivity" or something like that... didn't work...It's just information, not the actual tracker.

2. Why do you keep it in the playstore?!Every time i open the app,doesnt work just tells us error on my huawei lite p7.

3. I would suggest to implement a section dedicated to covid 19 variants, giving a map overview of how they spread and list how effective different vaccines are against them.

4. Mostly an aggregation of news feeds about WHOI take the free courses usually with in a weekend I have 13 certificates and keeps up to date with world diseases and out breaksExtremely bad application.

5. But has plenty of information that's 100% accurate.It's not working, I don't even got options to select for my interest in what knowledge do I want to consume...Very little data or charts.

6. (specially the "sources" section and the customizable list of nations)I had the app only a few seconds.

7. Can you add such a feature? I think it would make really sense if the WHO had this feature in it and it can be globally used.Will not download onto my 1year old state of the art smatphone.

8. Also I think the statistics found at worldometer could give some ideas for improvement or even be adopted.

9. I have found more than 3700 other users that can not use this app.

10. I was wondering if we can use it to track vaccination.

11. The EU develop a digital vaccination pass.

Steps to Troubleshoot & Fix WHO Info Issues

1. Fix WHO Info Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart WHO Info: Restarting the app will resolve most errors.
  2. Update the WHO Info App. Here is how:
    1. On Android goto PlayStore » Search for "WHO Info" » Open WHO Info » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WHO Info » click "UPDATE".
  3. Clear WHO Info app cache: Clearing cached data will force your app to retrieve the latest data directly from WHO Info servers.
    1. On Android, goto Settings » Apps » Select "WHO Info" » click Storage » click "Clear Cache".
  4. Check WHO Info app permissions. If any of these permissions required to use your device's features are disenabled, WHO Info might not work.
  5. Uninstall and reinstall WHO Info. If nothing else has worked, completely uninstall WHO Info then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing WHO Info not working


2. Fix WHO Info Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make WHO Info be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to WHO Info not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, WHO Info may not be able to connect to the Internet when running in the background.

Reported Issues