Contact SCC DTAC Customer Service

Why should I report an Issue with SCC DTAC?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of County of Santa Clara to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. SCC DTAC is a mobile application developed by the Santa Clara County, Department of Tax and Collections, to facilitate Property Tax payers with mobile payments.

2. Tax Payers can choose from Bills that are Due and/or Past Due to pay their property taxes over mobile devices.

3. Payment options also include an improved feature for Partial Payments.

1. Thanks for letting us know of Maintenance time.While I don't know exactly why I need an app for something I care about ~twice a year (a calendar reminder is I think all I personally need), the app is very well built and looks and feels like a modern Android app.

2. Can't even get it right when county wants your money.Payment information page unresponsive after entering all bank details! Not acceptable for an app that expects you to pay taxes.Not possible to pay.

3. If they were only this sloppy when assessing late fees.Does not even respond to touch after entering account and billing info.

4. Saving Bill's as favorites is another helpful feature so that I can come back to it the next time I want to pay an installment.

5. If you have multiple properties , boats, etc., I could imagine this app would be really helpful.Tried to enter the address and APN, but neither could find my house.

6. Update: Ritesh Koickel was able to help me resolve the APN lookup and payment issues.

7. Works great on Android! Update: Looks like the new update fixed issues.

8. Note that if paying by e-check, providing the account number is sufficient for indicating a checking account.

9. No account suffix is necessary.Can't find my propery by address or APN.

10. I personally like the checkout option where users are able to add more than one installment and pay them together.

11. The website has same issue, so it might be a server issue or data issue.

1. Fix SCC DTAC Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SCC DTAC: Restarting the app will resolve most errors.
2. Update the SCC DTAC App. Here is how:
   1. On Android goto PlayStore » Search for "SCC DTAC" » Open SCC DTAC » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SCC DTAC » click "UPDATE".
3. Clear SCC DTAC app cache: Clearing cached data will force your app to retrieve the latest data directly from SCC DTAC servers.
   1. On Android, goto Settings » Apps » Select "SCC DTAC" » click Storage » click "Clear Cache".
4. Check SCC DTAC app permissions. If any of these permissions required to use your device's features are disenabled, SCC DTAC might not work.
5. Uninstall and reinstall SCC DTAC. If nothing else has worked, completely uninstall SCC DTAC then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SCC DTAC not working

2. Fix SCC DTAC Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SCC DTAC be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SCC DTAC not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SCC DTAC may not be able to connect to the Internet when running in the background.