Published by Map of Life

Report an issue with Map of Life.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Map of Life?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Map of Life to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Map of Life image 1 contact Map of Life image 2

About Map of Life

1. Birds, mammals, frogs, reptiles, butterflies, dragonflies, bumblebees, fish, trees ... tap into an unrivalled and growing database covering 30,000+ species worldwide, and add to it yourself!

2. The app builds on a global scientific effort to to help you discover, identify and record species worldwide.

3. Get a list of species around you or your next destination together with information to identify and learn about them.

4. Map of Life has you covered and already done much of the identification work for you! own list of species for a site?

5. Your records may help researchers fill critical gaps for conservation and species monitoring.

6. Learn about how data like yours can make a difference, map species and learn about them at Map of Life mol.

7. Find out with the Map of Life app, putting the most advanced geographic biodiversity knowledge at your fingertips.

8. What species live here?

9. Record your observations in the app, share them with friends or engage with them online at mol. org.

10. Forgot that big guide book on your hike?

11. What is that living thing?

Map of Life Customer Insights

1. Most of the information of a certain species, a koala for example, is taken from wikipedia.I hate that you have to use this app only when you have Wi-Fi, I hope you add more national parks or overall you can use the whole app offline when you're herping or just taking a stroll through you're garden, please add this to your next major update,thank you!The precision of the underlying datasets must be the real restriction, but the area select could do with being made a lot smaller.Very useful information you can find about different animals!This game is really good but I want to see dinosaurI live a mile from the centre of Birmingham (UK).

2. Other than that I love love love it.I like the app as it provides the status and location of a certain species although some species are not present in the app.

3. Apparently, there are wild boar hiding out somewhere among the council estates and high rises, while deer wander around the leafier parts of Edgbaston.

4. Great, but please finish! At least finish the species on the map already.

5. I volunteer my time to help, and I'm sure many others would be willing.

6. No photos for many if not all fish and many others.

7. It would make the app a million times better.

Steps to Troubleshoot & Fix Map of Life Issues

1. Fix Map of Life Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Map of Life: Restarting the app will resolve most errors.
  2. Update the Map of Life App. Here is how:
    1. On Android goto PlayStore » Search for "Map of Life" » Open Map of Life » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Map of Life » click "UPDATE".
  3. Clear Map of Life app cache: Clearing cached data will force your app to retrieve the latest data directly from Map of Life servers.
    1. On Android, goto Settings » Apps » Select "Map of Life" » click Storage » click "Clear Cache".
  4. Check Map of Life app permissions. If any of these permissions required to use your device's features are disenabled, Map of Life might not work.
  5. Uninstall and reinstall Map of Life. If nothing else has worked, completely uninstall Map of Life then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Map of Life not working


2. Fix Map of Life Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Map of Life be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Map of Life not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Map of Life may not be able to connect to the Internet when running in the background.

Reported Issues