Published by Notion Labs, Inc. on Nov 25, 2024

contact Notion: Notes, Tasks, AI Chat with our AI-based Notion Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Notion?



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Why chat with our AI Notion Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Notion.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I just updated it, and it wiped out 90% of a very long to-do list I had just spent about 30 minutes making (because of the glitches) 😭😭😭 It was fine before the update...then...boom...only four things survived, on a tiered list of about 20 things.Desktop app is awesome, though drag and drop can get frustrating over time.

2. It will randomly stop typing when you're typing, doesn't have a built in spelling/grammar checker, and is frustrating when you have to click a button multiple times or have to navigate a menue multiple times beacuse a button didnt register the first time.

3. Mobile app is extremely unreliable with the recently introduced glitches.Great app, nice tools for organizing your notes and projects.

4. I have no issues with this app, to bad it doesn't work offline though.Notion was so good, I nearly completely migrated everything into it.

5. I really love how detailed I can be with this, some things do look better on a computer screen but on a phone everything can still look good.

6. I technically want to give the app a 3, but Notion really is good and I don't want this to discourage people from trying the program altogether.After getting used to all the controls,it's really easy to use and fun.

7. I love the "nesting" and organizational features of Notion, which is why I switched over from Evernote.

8. We don't need any major changes, we need the app to actually work.I love Notion, or more specifically the non-mobile version.

9. But I have one issue: The word processing lags, causing my Bluetooth keyboard to double-type characters in my notes; sometimes it repeats a key some 10 times.

10. Please fix this issue! I've lost so many notes to the app eating them! Sometimes I don't notice until I go to read my notes and find massive chunks missing.

11. Not good!!Was working fine (kind of difficult to naviagte for the first month or so, until you get the hang of it).

Steps to Troubleshoot & Fix Notion Issues

1. Fix Notion Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Notion: Restarting the app will resolve most errors.
  2. Update the Notion App. Here is how:
    1. On Android goto PlayStore » Search for "Notion" » Open Notion: Notes, Tasks, AI » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Notion » click "UPDATE".
  3. Clear Notion: Notes, Tasks, AI app cache: Clearing cached data will force your app to retrieve the latest data directly from Notion servers.
    1. On Android, goto Settings » Apps » Select "Notion: Notes, Tasks, AI" » click Storage » click "Clear Cache".
  4. Check Notion app permissions. If any of these permissions required to use your device's features are disenabled, Notion might not work.
  5. Uninstall and reinstall Notion. If nothing else has worked, completely uninstall Notion then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Notion not working


2. Fix Notion Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Notion be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Notion not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Notion may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 years ago by douaire

Paiement fait il y a 15 jours, toujours pas d'accès au logiciel, nos projets sont bloqués, car Notion est incapable de faire un rapprochement bancaire c'est une honte personne n'est responsable et se rejette la balle!!! nul

— 3 years ago by Vanna Wong

I would like to cancel my subscription for my account

— 4 years ago by Lionel Rabiet

Hello - I erased by mistake my personal account. I know it says that is was irreversible.. but maybe it is not. If you can recover you would be a life saver to me (I just erased it 10 min ago). Thanks in adavance . Lionel