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Why should I report an Issue with DFT?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of TMG Landelijke Media B.V. to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
DFT Customer Insights
1. veel beter dan de andere beschikbare appsGisteren even vrolijk 1 Gb gedownload terwijl ik de App niet eens heb gebruikt..Eindelijk nieuwe versie.
2. Seemed to be solved last week, but as from yesterday (19th April 2015) I have the same problems again: only works 1st time after installation.Really like the news, favourites.
3. RubbishKan niet inloggen met Google account... Daardoor is de app niet meet me gebruiken.
4. It works on my tablet but not at all on my phone, does not update after installation.
5. Scroll doet t vaak niet goed.
6. Kom is met een update! App werkt niet goed.
7. Moet eerst refreshen.Used on Samsung S5 Have to reinstall virtually every time I want to use it.
8. Laadt niet bij opstarten.
9. Geen verbetering voor mij helaas.App worked great till end 2014.
10. Edit: totally does not work on tablet either.
11. Now I have to reload continously as the app often does not react.
Steps to Troubleshoot & Fix DFT Issues
1. Fix DFT Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart DFT: Restarting the app will resolve most errors.
- Update the DFT App. Here is how:
- On Android goto PlayStore » Search for "DFT" » Open DFT » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for DFT » click "UPDATE".
- Clear DFT app cache: Clearing cached data will force your app to retrieve the latest data directly from DFT servers.
- On Android, goto Settings » Apps » Select "DFT" » click Storage » click "Clear Cache".
- Check DFT app permissions. If any of these permissions required to use your device's features are disenabled, DFT might not work.
- Uninstall and reinstall DFT. If nothing else has worked, completely uninstall DFT then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing DFT not working
2. Fix DFT Server issues & Internet Connection
- Check network connection: An unstable Internet will make DFT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to DFT not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, DFT may not be able to connect to the Internet when running in the background.
