Contact Archive Track Reader Customer Service

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1. I'm not going to stop using it of course because like I said I love it and it's super convenient but the scroll lag messes up the reading experience way more than you'd think.

2. Super slow to respond, scrolling works sporadically, if you touch a button something on the other side of your screen gets pressed instead, sometimes it will only scroll a paragraph then you have to exit and come back to read more.

3. I still love the app and prefer it over using my phone browser, but until this is fixed, it stays at 3 stars.I love the community and the fanfiction is great! But the app lags.

4. Whenever I open it, I get "Error while getting data from Ao3: Trust Failure." Loading stories in or to go to a different page takes double the time it used to.

5. Also, I feel that having a notifications option to let creaters know when they get kudos' instead of an email, and an option to choose the app notifications is a great thing to add.Love the content of the app.

6. Won't let you return to the previous page if you exit out of the app and come back, so it's a bit frustrating to have to filter the search results all over again after finishing a fic.I love this app, but I have had a few problems.

7. But i would love to reinstall it again and give it another go when bugs are fixed.I love ao3! But, the app is just really slow, and glitchy, and honestly I don't see why we would use the app instead of just opening it up in a browser.

8. When first opening the app I sit on a blank white page for minutes, when it finally gets to the main page it becomes unresponsive and crashes.

9. I dislike how if I put an entire work mode on standby while I'm using another app and come back to it a few hours later, it will automatically return to the top of the page and not where I left off.

10. I hate the browser on my phone for reading but at this point anything is better.Unfortunately i didnt get the full experience of the app.

11. Also, having to pick up from the start instead of where I left off every time I enter the app, makes it unpleasant and difficult to use.

1. Fix Archive Track Reader Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Archive Track Reader: Restarting the app will resolve most errors.
2. Update the Archive Track Reader App. Here is how:
   1. On Android goto PlayStore » Search for "Archive Track Reader" » Open Archive Track Reader » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Archive Track Reader » click "UPDATE".
3. Clear Archive Track Reader app cache: Clearing cached data will force your app to retrieve the latest data directly from Archive Track Reader servers.
   1. On Android, goto Settings » Apps » Select "Archive Track Reader" » click Storage » click "Clear Cache".
4. Check Archive Track Reader app permissions. If any of these permissions required to use your device's features are disenabled, Archive Track Reader might not work.
5. Uninstall and reinstall Archive Track Reader. If nothing else has worked, completely uninstall Archive Track Reader then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Archive Track Reader not working

2. Fix Archive Track Reader Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Archive Track Reader be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Archive Track Reader not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Archive Track Reader may not be able to connect to the Internet when running in the background.