Contact Therap Customer Service

Why should I report an Issue with Therap?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Therap Services LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Note: To have access to the T-Log module on Therap for Android app, please ask an administrator at your agency to contact the Regional Sales Representative.

2. Note: To have access to the ISP Data module on Therap for Android app, please ask an administrator at your agency to contact the Regional Sales Representative.

3. Note: To have access to the Scheduling/EVV module on Therap for Android app, please ask an administrator at your agency to contact the Regional Sales Representative.

4. Note: Only current users of the Therap MAR module will be able to access the Mobile MAR from the Therap for Android app. • Access to view schedules for a particular date on the Agenda List page. • Option to check in, check out and add comments after the service delivery.

5. If you do not have a Therap account but would like to try out the Therap for Android app, please go to and sign up for a demo account. Therap Services, LLC. is the national leader in providing an integrated solution for documentation, reporting and communication needs of agencies providing support to people with intellectual and developmental disabilities.

6. The Therap for Android app is a collection of modules that enables healthcare professionals (with proper Therap privileges assigned) to use the T-Log, ISP Data, MAR, Password Reset and other modules.

7. The Therap for Android app is designed to be used by people who already have an active Therap account with the appropriate permissions.

8. If you cannot log into the app or once you do not see the functionality you expect, please contact your Provider Administrator.

9. Users with the Reset Password administrative role will be able to access the Password Reset tool from the app.

1. The app just crashes on iphone and Android.I've noticed this app is always upgrading and its the unusual times, how can staff complete notes and submitt clockin as well clockout when system is down!!! This results in lost time or unpaid time due to not being able submitt notes on time.

2. However, finding that "session time has expired" without warning when attempting to submit completed data is annoying and time consuming.

3. (Specifically blood glucose entries) I'm uninstalling because it is now legitimately faster to go to another room and use my laptop to access the site.Good app for simple use , and usually works with no problemsCurrently unable to message any other employee.

4. I continue to get log-in errors and can not reach the server, and now with the new update I have gotten messages that the Maximum limit of Data collection has exceeded for the day, and I have been the only one working.

5. I use the app to sign meds & chart isp data but then have to log in to the website either through the browser on my phone or my laptop to do the rest of my charting.

6. On Sept 4 system was down and Sept 5 system would allow staff to leave notes for each goal ,yet the system shows past entries!!! Such a inconvenience, I think agency's should return to the paper form .

7. However, it would make things easier if we could sign for unspecified meds on the app as well as log intake/elimination entries, vital signs, blood sugar readings & all other charting.

8. Other than that it is confusing to use and even with signing off meds there are times it doesn't even send the info to the main frame despite showing the green marking meds have all been signed off.

9. The only way it saves anything at all is if I submit the report as complete.Makes life easier at work, love that isp data can be entered on the app.

10. If everything was available on the app it would be much less time consuming.The only thing the app is good for is signing off meds.

11. One especially glaring problem is the inability to save drafts of ISP data before submitting a final report.

1. Fix Therap Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Therap: Restarting the app will resolve most errors.
2. Update the Therap App. Here is how:
   1. On Android goto PlayStore » Search for "Therap" » Open Therap » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Therap » click "UPDATE".
3. Clear Therap app cache: Clearing cached data will force your app to retrieve the latest data directly from Therap servers.
   1. On Android, goto Settings » Apps » Select "Therap" » click Storage » click "Clear Cache".
4. Check Therap app permissions. If any of these permissions required to use your device's features are disenabled, Therap might not work.
5. Uninstall and reinstall Therap. If nothing else has worked, completely uninstall Therap then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Therap not working

2. Fix Therap Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Therap be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Therap not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Therap may not be able to connect to the Internet when running in the background.