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1. The app just crashes on iphone and Android.I've noticed this app is always upgrading and its the unusual times, how can staff complete notes and submitt clockin as well clockout when system is down!!! This results in lost time or unpaid time due to not being able submitt notes on time.

2. However, finding that "session time has expired" without warning when attempting to submit completed data is annoying and time consuming.

3. (Specifically blood glucose entries) I'm uninstalling because it is now legitimately faster to go to another room and use my laptop to access the site.Good app for simple use , and usually works with no problemsCurrently unable to message any other employee.

4. I continue to get log-in errors and can not reach the server, and now with the new update I have gotten messages that the Maximum limit of Data collection has exceeded for the day, and I have been the only one working.

5. I use the app to sign meds & chart isp data but then have to log in to the website either through the browser on my phone or my laptop to do the rest of my charting.

6. On Sept 4 system was down and Sept 5 system would allow staff to leave notes for each goal ,yet the system shows past entries!!! Such a inconvenience, I think agency's should return to the paper form .

7. However, it would make things easier if we could sign for unspecified meds on the app as well as log intake/elimination entries, vital signs, blood sugar readings & all other charting.

8. Other than that it is confusing to use and even with signing off meds there are times it doesn't even send the info to the main frame despite showing the green marking meds have all been signed off.

9. The only way it saves anything at all is if I submit the report as complete.Makes life easier at work, love that isp data can be entered on the app.

10. If everything was available on the app it would be much less time consuming.The only thing the app is good for is signing off meds.

11. One especially glaring problem is the inability to save drafts of ISP data before submitting a final report.

1. Fix Therap Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Therap: Restarting the app will resolve most errors.
2. Update the Therap App. Here is how:
   1. On Android goto PlayStore » Search for "Therap" » Open Therap » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Therap » click "UPDATE".
3. Clear Therap app cache: Clearing cached data will force your app to retrieve the latest data directly from Therap servers.
   1. On Android, goto Settings » Apps » Select "Therap" » click Storage » click "Clear Cache".
4. Check Therap app permissions. If any of these permissions required to use your device's features are disenabled, Therap might not work.
5. Uninstall and reinstall Therap. If nothing else has worked, completely uninstall Therap then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Therap not working

2. Fix Therap Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Therap be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Therap not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Therap may not be able to connect to the Internet when running in the background.