Published by Reader Maker on Sep 5, 2024

contact NovelCat - Reading & Writing Chat with our AI-based NovelCat Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with NovelCat?



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Why chat with our AI NovelCat Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I would give more stars for the amazing stories, but the headache I have from reading is preventing me from doing so.I had only downloaded this for one story that i had started to read on a Facebook add.... the story was filled with mistakes in spelling and there was no true ending.

2. However if that's an issue for you and you cant read past errors then this app isn't for you.The book in reading, despite the grammatical errors and occasional double spaces, is actually pretty good and I'm on chapter 16...and wham, out of the blue comes the part where you're expected to pay.

3. Thankfully I started reading the reviews, they have helped me decide to uninstall and search for an actual FREE E reader.Some of these stories are really good.

4. At that point the story got even worse, they edited the first part (the free part) fairly well, then the further you get, the less editing.

5. So i can easily proof read and adjust my sentence structures and errors and paste it after its all written out... it take way too much time using the keypad on the screen.

6. So I'm just going to just work elsewhere.Good stories but lots of gramtical errors and often wrong words or names in place.

7. $1 MAYBE.The 1 story I'm reading has been really good so far.

8. It also takes a long time for them to release new characters and I don't like waiting long if I'm playing so much.I like the Novel that I am reading and am very close to the conclusion.

9. You can by 2100 coins for 4.99. That's about 16 "chapters" there are like 75 chapters in this story.

10. It was as if they just stopped writing and never went back to finish it.The novel I'm reading is interesting, it has some grammar mistakes but I can ignore that.

11. They constantly get the pronouns and character names wrong which makes the story much more confusing.

Steps to Troubleshoot & Fix NovelCat Issues

1. Fix NovelCat Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart NovelCat: Restarting the app will resolve most errors.
  2. Update the NovelCat App. Here is how:
    1. On Android goto PlayStore » Search for "NovelCat" » Open NovelCat - Reading & Writing » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NovelCat » click "UPDATE".
  3. Clear NovelCat - Reading & Writing app cache: Clearing cached data will force your app to retrieve the latest data directly from NovelCat servers.
    1. On Android, goto Settings » Apps » Select "NovelCat - Reading & Writing" » click Storage » click "Clear Cache".
  4. Check NovelCat app permissions. If any of these permissions required to use your device's features are disenabled, NovelCat might not work.
  5. Uninstall and reinstall NovelCat. If nothing else has worked, completely uninstall NovelCat then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing NovelCat not working


2. Fix NovelCat Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make NovelCat be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to NovelCat not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, NovelCat may not be able to connect to the Internet when running in the background.

Reported Issues

— 1 year ago by Javiera Hidalgo

Dear NovelCat App Support, I am writing to request the deletion of my account on NovelCat, as I have decided to discontinue my association with the platform as a signed writer. I kindly request that all personal information and associated data be permanently removed from your records. Below, I have provided the necessary details associated with my NovelCat account: Username: javytaxime Email Address: javiera_56@redacted I understand that the deletion process may take some time, and I request that you promptly initiate the necessary steps to remove all my personal information and any content associated with my account from NovelCat's servers and databases. Additionally, I would appreciate it if you could confirm the deletion of my account and provide a timeline for the completion of this request. Please send any relevant communication regarding this matter to the email address or phone number provided above. I would like to take this opportunity to express my gratitude for the services provided by NovelCat. While I have decided to move on, I value the experiences and opportunities I have had on the platform. Thank you for your attention to this matter. I look forward to receiving confirmation of my account deletion in due course. Sincerely, Javiera Hidalgo

— 1 year ago by Javiera Hidalgo

Dear NovelCat App Support, I am writing to request the deletion of my account on NovelCat, as I have decided to discontinue my association with the platform as a signed writer. I kindly request that all personal information and associated data be permanently removed from your records. Below, I have provided the necessary details associated with my NovelCat account: Username: javytaxime Email Address: javiera_56@redacted I understand that the deletion process may take some time, and I request that you promptly initiate the necessary steps to remove all my personal information and any content associated with my account from NovelCat's servers and databases. Additionally, I would appreciate it if you could confirm the deletion of my account and provide a timeline for the completion of this request. Please send any relevant communication regarding this matter to the email address or phone number provided above. I would like to take this opportunity to express my gratitude for the services provided by NovelCat. While I have decided to move on, I value the experiences and opportunities I have had on the platform. Thank you for your attention to this matter. I look forward to receiving confirmation of my account deletion in due course. Sincerely, [Your Name]

— 1 year ago by Natasha Chama

Delete my account

— 1 year ago by Roslin

Hi, I would like to delete my account and data in NovelCat permanently. I had already attempted to delete it earlier, but it still comes up on Google. I have been inactive for almost 2 yrs now and my data still shows up on Google. The penalty for denying my request is 4% of annual turnover. Please delete my account and all my data as soon as possible. Thank you. Regards, Roslin Rejee roslinrejee88@redacted

— 2 years ago by Zuraida Smit

I would like to delete my account permanently. I have already attempted to delete my account via the app but it still comes up on Google. please permanently delete the account

— 2 years ago by Sharon Sekyere

I want to Delete my account

— 2 years ago by Syed Farajuddin

The Novel Channelling on Novelcat is plgiarized word by word from my novel Magneta on Wattpad. This is a blatant violation of my hardwork and Novelcat allowing it be published on Novelcat without my consent, credit and knowledge. Therefore I ask you to remove it from your app. My original work can be seen on Wattpad: https://www.wattpad.com/story/257668019-magneta Protected under Wattpad user licence And the copied work can be seen on Novelcat by Jollibee https://m.novel-cat.com/bookDetail/12770075643/about/liked/Channeling Immediately look into this as soon as possible and take it down off your app. Because this is totally unacceptable.

— 2 years ago by Carla

I would like my account to be deleted under GDPR law. The penalty for denying my request is 4% of annual turnover

— 3 years ago by HILDRA BINTI MARCUSALIN

Hello, I would like to cancel and delete my stories/ data and account in NovelCat. It is because I can't change my pen name and I can't fix or delete my stories using this site. My ID on NovelCat is 3561528 and email is hillsmarc93@redacted. 4% of annual turnover under GDPR will be the penalty for non-compliance. Thank you very much.

— 3 years ago by ruomanuchi

I request to delete my account. I do not wish to use it anylonger

— 3 years ago by Abegail Santillan

INACTIVE FOR 2 YEARS PLEASE DELETE AS SOON AS POSSIBLE THANKS

— 3 years ago by kitty

Their customer service and their editor is not replying to me. I wanted yo cancel my contract due to cyst in my hand. but in return their editor spam me to pay money instead of cooperation

— 3 years ago by Myka

Did I just get scammed?😥

— 3 years ago by Myka

How can I get a refund? I wanted to purchase a coin but the processing is taking so long. 2hrs had passed already and yet i wasn't able to get through the process yet. The internet connection is not the problem tho because our internet speed is 200mbs

— 3 years ago by Mahmaud Ib

Dear Sir/ Madam, This is to inform you that I have received a notice from "247novel.com on Thursday which is trying to retrieve USD 49.95 from my credit card account 5274 18×× ×××× 7757. It looks suspicious to me as I had already unsubscribe NovelCat last year and I am not using it anymore too. But still now you are trying to change in my credit card account to collect for the year subscribe I supposed?! Indeed, I received this below text message from my bank company. "Transaction USD 49.95 was declined on your card ending 7757 at 247novel.com 186684 on 2021-06-17. Email us on cards.fraud@redacted if unknown". Kindly do needful, awaiting a positive respond from you. Mr. MAHMAUD M. Ibn

— 3 years ago by Iqra Mattoo

I want to delete my novelcat account

— 4 years ago by Sandy Stewart

I was reading "Her Eternal Mr. Right. Where is the rest of the story?

— 4 years ago by Maseeiso Hlongwane

I lost my phone which I used when opening my novel cat account, so I would like to continue reading with the same account as I had read many books, I really don't want to start all over again.

— 4 years ago by sikha

my ID : 3037064 . Its not letting me login . Says service in error. I tried deleting history and clearing cache . I have got around 6000 vouchers in that .