Published by Secretaría de Relaciones Exteriores - México

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with MiConsulmex?



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What users are saying

1. It could be much better and more useful by actually letting people set appointments as their automated system when you dial is horrible.There is no way of getting an appointment unless you call in a specific time frame that no one can guess when occurs because all other days there are no appointments available.

2. It's not to make appointments.This app is like a draft, when you click each option on the menu just open a new window to explain what is the meaning of each service on the embassy.The app simply provides details and information about locations and various topics.

3. This service is a sad waste for all Mexicans who need to make an appointment for something that is rather important.This app is trash doesn't work.

4. In case of emergencies, there is no hope.There is no way to make an appointments via the app and it refers you to a phone number to call to make an appointment.

5. It's the worse, their phones seem to not work either, nor the information in the web is so outdated, it seem like the really don't give 2 cents about doing their job!Trash app, trash service.

6. Isn't they work for us? We are not asking for free service 😡This app is as bad as the Mexican soccer team.

7. I was recommended to call daily, wait for hours for them to answer and then repeat cycle because there are no appointments.

8. When you call that number it talks to you about using the app to make an appointment.

9. Their phone lines don't work, website doesn't work and app doesn't work.

10. We only want a decent fast and good service on the building , phone or app .

11. It says no internet connection, and nothing works they dont answer their phone lines and their web is not working either.

Steps to Troubleshoot & Fix MiConsulmex Issues

1. Fix MiConsulmex Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MiConsulmex: Restarting the app will resolve most errors.
  2. Update the MiConsulmex App. Here is how:
    1. On Android goto PlayStore » Search for "MiConsulmex" » Open MiConsulmex » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MiConsulmex » click "UPDATE".
  3. Clear MiConsulmex app cache: Clearing cached data will force your app to retrieve the latest data directly from MiConsulmex servers.
    1. On Android, goto Settings » Apps » Select "MiConsulmex" » click Storage » click "Clear Cache".
  4. Check MiConsulmex app permissions. If any of these permissions required to use your device's features are disenabled, MiConsulmex might not work.
  5. Uninstall and reinstall MiConsulmex. If nothing else has worked, completely uninstall MiConsulmex then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MiConsulmex not working


2. Fix MiConsulmex Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MiConsulmex be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MiConsulmex not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MiConsulmex may not be able to connect to the Internet when running in the background.

Reported Issues

— 4 years ago by Aziz

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