Contact Arcaea Customer Service

Why should I report an Issue with Arcaea?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of lowiro to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Also, the game is updated A LOT: new features, expansion of old ones, and more songs.PROS - Gorgeous backgrounds, amazing music selection, unique partners, constant new content added, online/offline modes, premium songs only cost 1-5 dollars, many collaborations! CONS - Slow to progress in story (World) mode, setting the synchronization for notes is a bit confusing, what human can press a note that is covered by another note?, restrictions are fine..but not when you're forced to play the same song five times in a row.

2. Although most song packs can only be unlocked by paying, I find this perfectly acceptable for such a high quality game.It's one of the best music games I played on mobile.

3. Could use more early difficulty 1 tracks, to help ease the player into the game a little more gently, but there are enough that it isn't like you feel thrown in the deep-end of the pool after toeing the water.One of the best rhythm games I have ever played.

4. But I can't stop buying these songs because I love them so much! -- People may complain that some of the songs are too hard, and I'd have to agree, but I'm loving the challenge! It makes you feel accomplished to get a perfect score on a song like Halcyon.This is probably one of the best mobile rhythm games out there.

5. The other 92 songs, along with all stories and events aren't accessible for free.Arcaea was one of the first rhythm games I ever played.

6. The gameplay is innovative, and the songs are great! When you first download the game, you get a bunch of free songs that tide you over for a while until you become skilled.

7. Otherwise, 11/10 highly recommend!I was recommended this game by a friend, it did not disappoint! I'm a big fan of rhythm games and this one syncs very well.

8. I only got about a few tracks in - still at early difficulty to try to learn the game and train my brain to deal with the way it plays - before being asked to rate, and the difficulty curve really does seem to see noticeable increases across the first few levels.

9. It sucks, this game has so much potential! Out of 155 currently released songs, 57 are free and 6 can be obtained from the World mode.

10. Overall this is a great game and they are very much more lenient than other "free-to-play" games I've seen.

11. The visuals, soundtrack, and gameplay are all something I'd expect to be from an arcade game with their quality, not a free to play mobile game.

1. Fix Arcaea Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Arcaea: Restarting the app will resolve most errors.
2. Update the Arcaea App. Here is how:
   1. On Android goto PlayStore » Search for "Arcaea" » Open Arcaea » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Arcaea » click "UPDATE".
3. Clear Arcaea app cache: Clearing cached data will force your app to retrieve the latest data directly from Arcaea servers.
   1. On Android, goto Settings » Apps » Select "Arcaea" » click Storage » click "Clear Cache".
4. Check Arcaea app permissions. If any of these permissions required to use your device's features are disenabled, Arcaea might not work.
5. Uninstall and reinstall Arcaea. If nothing else has worked, completely uninstall Arcaea then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Arcaea not working

2. Fix Arcaea Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Arcaea be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Arcaea not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Arcaea may not be able to connect to the Internet when running in the background.