Contact Tearline Customer Service

Why should I report an Issue with Tearline by NGA?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of National Geospatial-Intelligence Agency to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Fix Tearline Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Tearline: Restarting the app will resolve most errors.
2. Update the Tearline App. Here is how:
   1. On Android goto PlayStore » Search for "Tearline" » Open Tearline by NGA » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tearline » click "UPDATE".
3. Clear Tearline by NGA app cache: Clearing cached data will force your app to retrieve the latest data directly from Tearline servers.
   1. On Android, goto Settings » Apps » Select "Tearline by NGA" » click Storage » click "Clear Cache".
4. Check Tearline app permissions. If any of these permissions required to use your device's features are disenabled, Tearline might not work.
5. Uninstall and reinstall Tearline. If nothing else has worked, completely uninstall Tearline then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Tearline not working