Contact Media Customer Service

Why chat with our AI Media Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Media.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I created a session on windows10, but android app couldn't connect.

2. Neither could i create a session on android.

3. Didnt connect.

4. The app runs and is very beautiful.

1. Fix Media Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Media: Restarting the app will resolve most errors.
2. Update the Media App. Here is how:
   1. On Android goto PlayStore » Search for "Media" » Open Mediabyte Whiteboard » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Media » click "UPDATE".
3. Clear Mediabyte Whiteboard app cache: Clearing cached data will force your app to retrieve the latest data directly from Media servers.
   1. On Android, goto Settings » Apps » Select "Mediabyte Whiteboard" » click Storage » click "Clear Cache".
4. Check Media app permissions. If any of these permissions required to use your device's features are disenabled, Media might not work.
5. Uninstall and reinstall Media. If nothing else has worked, completely uninstall Media then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Media not working

2. Fix Media Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Media be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Media not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Media may not be able to connect to the Internet when running in the background.