Contact ID.me Authenticator Customer Service

Why should I report an Issue with ID.me Authenticator?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ID.me to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This app generates 6-digit Time-Based One-Time Passwords (TOTP) and PUSH notification based one-touch authentication. ID. me Authenticator as a TOTP Code Generator: Signing into your account requires your username, password and a verification code that you can generate using this app.

2. You can enroll and connect ID. me Authenticator to your account for 2FA by scanning the QR code at setup time. ID. me Authenticator for PUSH based authentication: You enter your username and password when signing into your account, then approve the push notification sent to your phone.

3. You will need to enroll and connect ID. me Authenticator to your ID. me account to enable this feature.

4. ID. me Authenticator is a simple and free Two Factor Authentication (2FA) solution for your ID. me account.

5. Once configured, you can get verification codes without the need for a network or cellular connection when this app is used as a TOTP code generator.

6. It keeps your online accounts secure on websites that support 2FA.

1. It's missing basic features like the ability to rearrange your codes, and I opened the app today to find that a bunch of codes I'd deleted (in an attempt to alphabetize the list by readding everything in order) had reappeared, and everything was out of order.In theory this is a good app, but it doesn't allow for uploading of a state id, or, at least I can't find a way to do it, though it does allow for school and work -- teacher, student, and a couple others.

2. It's missing basic features like the ability to rearrange your codes, and I opened the app today to find that a bunch of codes I'd deleted (in an attempt to alphabetize the list by readding everything in order) had reappeared, and everything was out of order.In theory this is a good app, but it doesn't allow for uploading of a state id, or, at least I can't find a way to do it, though it does allow for school and work -- teacher, student, and a couple others.

3. I cant access my irs account and the support system is no good to anybody as they just repeat to do the same steps over and over again.EDIT: Thanks to the new update this is resolved and it is back to working nicely! Original: This app was working perfectly fine until the latest update where it completely removed the names of the websites/accounts that are linked to the codes.

4. I have to guess which of the 8 codes generated are being used for the account I need whoch removes the whole purpose of authentication.The most frustration experience ever! This APP is slow, hard to work with & glitchy.

5. I even tried using the chat to get help for uploading my state ID but the link sent me didn't help.This has been the worst experience i have ever had.

6. I even tried using the chat to get help for uploading my state ID but the link sent me didn't help.This has been the worst experience i have ever had.

7. I cannot believe an app that serves one purpose (verify your identity) with a set number of means (upload documents, take photos of yourself, enter info) cannot even get these limited functions right.

8. I cannot believe an app that serves one purpose (verify your identity) with a set number of means (upload documents, take photos of yourself, enter info) cannot even get these limited functions right.

9. The code pops up, but only gives you 26 seconds to go back to screen, add the info needed, and when I submit it takes me back to these codes.

10. The code pops up, but only gives you 26 seconds to go back to screen, add the info needed, and when I submit it takes me back to these codes.

11. Nor can you edit the key.Cannot upload documents to verify who I am, so I requested the video call.

1. Fix ID.me Authenticator Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ID.me Authenticator: Restarting the app will resolve most errors.
2. Update the ID.me Authenticator App. Here is how:
   1. On Android goto PlayStore » Search for "ID.me Authenticator" » Open ID.me Authenticator » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ID.me Authenticator » click "UPDATE".
3. Clear ID.me Authenticator app cache: Clearing cached data will force your app to retrieve the latest data directly from ID.me Authenticator servers.
   1. On Android, goto Settings » Apps » Select "ID.me Authenticator" » click Storage » click "Clear Cache".
4. Check ID.me Authenticator app permissions. If any of these permissions required to use your device's features are disenabled, ID.me Authenticator might not work.
5. Uninstall and reinstall ID.me Authenticator. If nothing else has worked, completely uninstall ID.me Authenticator then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ID.me Authenticator not working

2. Fix ID.me Authenticator Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ID.me Authenticator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ID.me Authenticator not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ID.me Authenticator may not be able to connect to the Internet when running in the background.