Published by Sony Corporation on Sep 11, 2024

contact XDCAM pocket Chat with our AI-based XDCAM pocket Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with XDCAM pocket?



characters left:

Why chat with our AI XDCAM pocket Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of XDCAM pocket.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact XDCAM pocket image 1   contact XDCAM pocket image 2


What users are saying

1. That's the reason of 4 stars.. That means a lot sometimes like this timeTesting it in a OnePlus 7 pro and i found it has better stabilization than the default app but one thing is missing, i wound love if we could have an option to switch to other lensesBest video recorder ever.

2. I have OnePlus and XDCAM takes much better video than default stock cam & GCam.It's a shame it doesn't allow me to use manual settings.

3. Best thing is that it takes wide angle video compare to stock camera app.

4. On my OnePlus 7 pro I can record some nice videos but why can't I change my frame rate to 60 fps? 2021 and still can't put that option.

5. Only allows me to shoot at 30fpsXdcam for real I love it and I get it ..love this app i can not wait too use it againPlease.... Make a photography app.

6. Not gonna lie but this app is really cool.

Steps to Troubleshoot & Fix XDCAM pocket Issues

1. Fix XDCAM pocket Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart XDCAM pocket: Restarting the app will resolve most errors.
  2. Update the XDCAM pocket App. Here is how:
    1. On Android goto PlayStore » Search for "XDCAM pocket" » Open XDCAM pocket » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for XDCAM pocket » click "UPDATE".
  3. Clear XDCAM pocket app cache: Clearing cached data will force your app to retrieve the latest data directly from XDCAM pocket servers.
    1. On Android, goto Settings » Apps » Select "XDCAM pocket" » click Storage » click "Clear Cache".
  4. Check XDCAM pocket app permissions. If any of these permissions required to use your device's features are disenabled, XDCAM pocket might not work.
  5. Uninstall and reinstall XDCAM pocket. If nothing else has worked, completely uninstall XDCAM pocket then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing XDCAM pocket not working


2. Fix XDCAM pocket Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make XDCAM pocket be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to XDCAM pocket not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, XDCAM pocket may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!