Published by Zenlabs

contact Screen Time & Parental Control Chat with our AI-based Screen Time & Parental Control Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Screen Time & Parental Control?



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What users are saying

1. Like if you want to set a time when the lockdown begins and ends so that your child can do their homework without you haveing to worry about them secretlt getting some answers from the phone or them secretly playing games while they are suppose to so their homework.My favourite app for reducing screen time.

2. I've tried a lot of apps before finding this one! My favourite feature is smart mornings, that allows you use your phone for 10 minutes first thing in the morning and then stops you using all apps for 20 minutes.

3. I'd generally recommend it! But something happened and isn't working.It is a really good app to limit screen time for kids.

4. There are some games that it doesn't block such as tile hop for example but it does block most Otherwise the app is amazing, the settings are great and I love itGreat application.

5. Power/battery saving settings on the childs phone stop it from working so if their battery is running low and power saving turns on this app does not work 3.

6. One small problem though :I have set the end of calm night period at 7am, but every day her phone didn't get unlocked until 9am! One suggestion : it would be better to have more than two app categories for more flexibility and fine tuning.

7. But lately, whenever I try to turn on a time limit, it says that there was an error and it was not able to update it.

8. I gives me an error message:"Something went wrong while logging in your account." It would be a good app if it would actually work... Pity.

9. Though a thing that would make it better would be if they add a thing so that you could choose the time to lock all the apps.

10. Also if you skip smart mornings it just seems to keep coming back on?It helped me a lot in realizing the difference between how much i do when i didn't have the app.

11. It helped my daughter making most of her time instead of overusing social media.

Steps to Troubleshoot & Fix Screen Time & Parental Control Issues

1. Fix Screen Time & Parental Control Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Screen Time & Parental Control: Restarting the app will resolve most errors.
  2. Update the Screen Time & Parental Control App. Here is how:
    1. On Android goto PlayStore » Search for "Screen Time & Parental Control" » Open Screen Time & Parental Control » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Screen Time & Parental Control » click "UPDATE".
  3. Clear Screen Time & Parental Control app cache: Clearing cached data will force your app to retrieve the latest data directly from Screen Time & Parental Control servers.
    1. On Android, goto Settings » Apps » Select "Screen Time & Parental Control" » click Storage » click "Clear Cache".
  4. Check Screen Time & Parental Control app permissions. If any of these permissions required to use your device's features are disenabled, Screen Time & Parental Control might not work.
  5. Uninstall and reinstall Screen Time & Parental Control. If nothing else has worked, completely uninstall Screen Time & Parental Control then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Screen Time & Parental Control not working


2. Fix Screen Time & Parental Control Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Screen Time & Parental Control be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Screen Time & Parental Control not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Screen Time & Parental Control may not be able to connect to the Internet when running in the background.

Reported Issues

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