Contact Aloft ( Customer Service

Why should I report an Issue with Aloft (formerly Kittyhawk): Dr?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Kittyhawk.io to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Whether you’re a pilot out in the field or a manager back in the office, Aloft provides easy-to-use mobile apps and desktop tools that keep teams flying safe and their data organized.

2. Aloft (formerly Kittyhawk) makes it easy for companies to manage a drone program that’s safe, compliant, and reliable.

3. In addition to our mobile apps, we offer a full-stack solution with web tools, API integrations, custom workflows, and support services to get you up and running fast.

4. That means Aloft has met FAA requirements for secure data exchange, operating rules, and airspace safety.

5. It’s one connected platform to navigate airspace, maintain aircraft, and manage aviators.

6. Over 2 million flights have flown inside the Aloft platform.

7. We’re proud to be backed by industry leaders including Boeing and Travelers.

8. We’re an FAA-approved UAS Service Supplier (USS).

9. What can we do for your operation?

10. We're here to help you fly safely.

11. Reach out any time with questions, ideas, or feedback to support@aloft. ai.

1. One really limiting factor for those that hold a Temporary Airman Certificate is that the input box for entering your certificate number for LAANC authorizations pops up the phone dial pad (on Android) making it impossible to enter "Pending" for the certificate number.

2. There's still an issue though because on android that field pops up the numeric keypad and you can't enter alphabetic characters.Impressively designed, looks beautiful, all the info you need right there on the dashboard.

3. I contacted customer service when it wouldn't let me submit laanc forms and came up with a weird error and Brad informed me of an outage with the FAA and their automation system for approving laanc forms.

4. I went ahead and installed briefly to learn what info is provided, and it is vastly incomplete, doesn't list thousands if obvious locations where you can't fly.

5. I can't put too much blame on them as it's difficult to account for all the different versions of Android, I just hope it's up and running soon as it's my go-to app for sUAS flights.The app seems incomplete.

6. Developer needs to finish adding functionality to app.Refuses to run in any way without full permissions being granted, including permissions that it ABSOLUTELY does not require.

7. Unfortunately it has been unusable since the Android 12 update on the S21 series, and B4UFLY (which is powered by Aloft) has recently started working again, which signifies the developers are a little behind in bug fixes.

8. This includes a lot of the asset menu, including the map when adding a location, and the drone type in the aircraft type menu.

9. I also cannot enter decimal points into my weight for the quad, which is supposed to be measured in kilograms.Kittyhawk was great.

10. 5 stars, highly recommend.Super easy to use the app and submit laanc forms.

11. Given that it doesn't provide that basic level of functionality it's not much use to me so there is not much point in me using its other features.

1. Fix Aloft ( Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Aloft (: Restarting the app will resolve most errors.
2. Update the Aloft ( App. Here is how:
   1. On Android goto PlayStore » Search for "Aloft (" » Open Aloft (formerly Kittyhawk): Dr » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Aloft ( » click "UPDATE".
3. Clear Aloft (formerly Kittyhawk): Dr app cache: Clearing cached data will force your app to retrieve the latest data directly from Aloft ( servers.
   1. On Android, goto Settings » Apps » Select "Aloft (formerly Kittyhawk): Dr" » click Storage » click "Clear Cache".
4. Check Aloft ( app permissions. If any of these permissions required to use your device's features are disenabled, Aloft ( might not work.
5. Uninstall and reinstall Aloft (. If nothing else has worked, completely uninstall Aloft ( then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Aloft ( not working

2. Fix Aloft ( Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Aloft ( be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Aloft ( not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Aloft ( may not be able to connect to the Internet when running in the background.