Contact GeoNext Customer Service

Why chat with our AI GeoNext Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of GeoNext.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. But please add an fortnightly recurring bookings option.The overall design is good but every time I want to access plans, files, notes, photos ect nothing comes up.

2. HOWEVER, I've just contacted customer service via the instant chat (says it responds in a few minutes) first 2 replies that were just paasing security questions I got a reply in 8 minutes which was all good; then I typed up my simple quest 60 min later, still no reply...Absolutely shocking.

3. They then tell us that GeoOp is becoming redundant and that they are NOT going to spend any more time to fix it up and that I should switch to GeoNext.

4. We spoke about how I would buy GeoNext and utilise GeoOp as information storage for free for ages.

5. Tells me that because I have so much information on Geoop that I would only have to pay for GeoNext and I would be able to use GeoOp to retain all of my information.

6. - if you press back on your phone it just exits the app and you have to login every time it opens; but the rest of the app was good.

7. If I could give this app less stars I wouldLiked this app at first but after a couple months and after subscription I realised I'm not utilizing the app so wanted to discontinue using it.

8. It means I would have to manually re-create every job my team have ever done, input any notes in the system, copy any photos and attach to each job.

9. It's time consuming and extremely vexingThe app crashes and freezes all the time on galaxy s22 ultra and galaxy tab 8.

10. There is no way within the app to cancel the subscription ND I have emailed the support team with no reply going on 2 mnths now.

11. App crashes, Work Schedule when updated/edited can repeat so you get multiples of the same jobs.

1. Fix GeoNext Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GeoNext: Restarting the app will resolve most errors.
2. Update the GeoNext App. Here is how:
   1. On Android goto PlayStore » Search for "GeoNext" » Open GeoNext - Job Management » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GeoNext » click "UPDATE".
3. Clear GeoNext - Job Management app cache: Clearing cached data will force your app to retrieve the latest data directly from GeoNext servers.
   1. On Android, goto Settings » Apps » Select "GeoNext - Job Management" » click Storage » click "Clear Cache".
4. Check GeoNext app permissions. If any of these permissions required to use your device's features are disenabled, GeoNext might not work.
5. Uninstall and reinstall GeoNext. If nothing else has worked, completely uninstall GeoNext then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GeoNext not working

2. Fix GeoNext Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GeoNext be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GeoNext not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GeoNext may not be able to connect to the Internet when running in the background.