Contact RTÉ News Customer Service

Why should I report an Issue with RTÉ News?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of RTÉ to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This free app offers all the latest Irish and international headlines, breaking news, live news bulletins, latest sport results, entertainment updates, audio, video, weather & more.

1. Good Irish news app but still lacking search and videos play erratically - the video freezes after a few secs but the audio keeps going.

2. I have a top of the range phone that works without issues with ALL video content but when I play a video on the RTE news App the video pauses while the audio plays as normal.

3. Can the developers tell me why the app tells me I need to have YouTube installed to watch videos when it is installed?? It's been doing this a while now so said I would speak up since nothing changed.I've used this app for years but now it's not a neutral, fact based news organisation anymore.

4. There are often misspelling and typos that any spell checker should have been able to pick up.. There really is NO excuse for any of this at this point and it reflects poorly on the organization...Good news app doesn't update as BBC.

5. Needs updating.I would have thought that a organisation that produces video content would be able to make an android app that can play video content.

6. Google Chrome displays the page perfectly, but if you have RTE News Now installed, Chrome passes control to it so you can't read the page.

7. It displays the news items really badly on my phone with the headline text and other text overlapping so that I can't read either.

8. It shows just how unprofessional RTE staff and management are at doing their job.Great news reporting and in-dept analysis.

9. I un installed and reinstalled it several times, checked permissions, camera access and all last resort measures without progress to the previous excellent access! So now it's gone for good.

10. Let's keep it this way as ads completely ruin the experience, especially on sensitive news videos.

11. I have since cleared the cache (not the data), but unfortunately, it is still not working.the RTE News Now app is a disaster.

1. Fix RTÉ News Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RTÉ News: Restarting the app will resolve most errors.
2. Update the RTÉ News App. Here is how:
   1. On Android goto PlayStore » Search for "RTÉ News" » Open RTÉ News » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RTÉ News » click "UPDATE".
3. Clear RTÉ News app cache: Clearing cached data will force your app to retrieve the latest data directly from RTÉ News servers.
   1. On Android, goto Settings » Apps » Select "RTÉ News" » click Storage » click "Clear Cache".
4. Check RTÉ News app permissions. If any of these permissions required to use your device's features are disenabled, RTÉ News might not work.
5. Uninstall and reinstall RTÉ News. If nothing else has worked, completely uninstall RTÉ News then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RTÉ News not working

2. Fix RTÉ News Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RTÉ News be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RTÉ News not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RTÉ News may not be able to connect to the Internet when running in the background.