Contact RTHK On The Go Customer Service

Why should I report an Issue with RTHK On The Go?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of rthk.hk to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. In android, every time when switching back to this app, it clears all the stations, I have to wait till the completion of refresh before i can switch to another station, sometimes it takes a few seconds.

2. I have no choice but to listen to program from orher radio station.It stops during video playback or live radio on the app.

3. In fact, it doesn't need to clear all the stations, just clear the next program information shown under each station.

4. Your website and Youtube channel is much more reliable.Why stopped the app running on Android 5? My 2 phones are Android 5 and good for YouTube and many others apps.

5. The equalizer works on the RTHK Mine.I listen to Morning Suite each day in Eastern Canada.

6. Streaming radio doesn't work at all.Much more simpler and easier for radio channels.

7. Don't understand why RTHK on the go need a higher platform.

8. I think the latest update is faulty.Good designed interface and very user friendly.

9. Perhaps I have to switch to non-RTHK official app.Wide spectrum of contents, fast dl speed usually.

10. Save a lot of time in choosing your channels !cannot play on the background.

11. Whenever I exit the app or the screen turns itself off, the sound get cut off for unknown reasons.

1. Fix RTHK On The Go Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RTHK On The Go: Restarting the app will resolve most errors.
2. Update the RTHK On The Go App. Here is how:
   1. On Android goto PlayStore » Search for "RTHK On The Go" » Open RTHK On The Go » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RTHK On The Go » click "UPDATE".
3. Clear RTHK On The Go app cache: Clearing cached data will force your app to retrieve the latest data directly from RTHK On The Go servers.
   1. On Android, goto Settings » Apps » Select "RTHK On The Go" » click Storage » click "Clear Cache".
4. Check RTHK On The Go app permissions. If any of these permissions required to use your device's features are disenabled, RTHK On The Go might not work.
5. Uninstall and reinstall RTHK On The Go. If nothing else has worked, completely uninstall RTHK On The Go then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RTHK On The Go not working

2. Fix RTHK On The Go Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RTHK On The Go be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RTHK On The Go not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RTHK On The Go may not be able to connect to the Internet when running in the background.