Contact NYDocSubmit Customer Service

Why should I report an Issue with NYDocSubmit?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NYS Office of Information Technology Services to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This App is available to residents of Albany, Allegany, Broome, Cattaraugus, Cayuga, Chautauqua, Chemung, Chenango, Clinton, Columbia, Cortland, Delaware, Dutchess, Erie, Essex, Franklin, Fulton, Genesee, Greene, Hamilton, Herkimer, Jefferson, Lewis, Livingston, Madison, Monroe, Montgomery, Niagara, Oneida, Onondaga, Ontario, Orleans, Oswego, Otsego, Putnam, Rensselaer, Rockland, Saratoga, Schoharie, Schuyler, Seneca, St.

2. NYDocSubmit enables residents of New York State to submit required documents for SNAP, HEAP, Temporary Assistance, and Medicaid – avoiding another trip to the local office.

3. DO NOT submit sensitive images, such as those containing HIV status or domestic violence information and/or addresses that must remain confidential to safeguard you or a household member.

4. DO NOT use this App to submit an initial application for SNAP, HEAP, Temporary Assistance, and Medicaid, a periodic report, or a recertification application.

5. If you need to submit such information, or if the App is not available, provide the documents to your District in a manner OTHER THAN through this App, such as through U. S.

6. Lawrence, Steuben, Suffolk, Sullivan, Tioga, Tompkins, Ulster, Warren, Washington, Wayne, Westchester, Wyoming, and Yates counties, at this time.

7. You must contact your Social Services District office directly if you need help to address an emergency.

8. If your district is not listed, check back soon to see if it has been added.

9. This App is NOT monitored for emergencies.

10. Postal Service, in person or kiosk (if available) or fax machine.

1. (That would enable people to submit documents even if they don't have them physically to hand.) I have a new Pixel 4a, and in the dark mode of the app, all of the drop-down menus and text fields show up as blank, so I had to tap around the screen looking for the drop-down fields and type without seeing what I was typing.This app doesn't ever work properly.

2. When I press the ✔️ to submit the photo of the document, it goes right back to the "Select Language" screen 😠 Uninstalling and reinstalling, clearing the cache, force stopping the app, making room on my phone--nothing seems to work.

3. This is the 3rd time that I have tried to install and use this app across different devices and I can never get it to work.Gets the job done, but the image compression is pretty hard on the documents, and the aspect ratio is messed up no matter what I tried.

4. I have to jump through a lot of hoops to make sure my paperwork gets processed properly🤦4 stars for the convenience factor, however black text on black background makes it hard to read.

5. Easy to use and understand for the most part, but it would be really great and save so much time if you could choose a file to upload instead of being forced to take a picture.

6. I'd rather send through email this app sucks.Really convenient, I'm very grateful for this digital option! The 4 stars is provisional because I've only submitted the documents, I haven't seen how it goes to process them from the app yet.

7. I go through all the sign up, sign in and take the picture for an upload and after the capture, every time, the app crashes and resets back to the disclaimer and sign in page.

8. Also the timeout should be longer, imo.Convenient... however... i thought i could upload documents and submit them under different categories later.

9. You have to actually take pictures of things and, for income - with everything being paperless nowadays, that's super annoying to have to email yourself screenshots of different things and take a pic on a desktop - if I can even find said things.

10. I have a document scanning app that takes much better photos, and it would be great to be able to upload images or PDFs here.

11. It takes you to the NY state government website and then doesn't allow you to sign in until you jump through hoops to change the password.

1. Fix NYDocSubmit Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NYDocSubmit: Restarting the app will resolve most errors.
2. Update the NYDocSubmit App. Here is how:
   1. On Android goto PlayStore » Search for "NYDocSubmit" » Open NYDocSubmit » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NYDocSubmit » click "UPDATE".
3. Clear NYDocSubmit app cache: Clearing cached data will force your app to retrieve the latest data directly from NYDocSubmit servers.
   1. On Android, goto Settings » Apps » Select "NYDocSubmit" » click Storage » click "Clear Cache".
4. Check NYDocSubmit app permissions. If any of these permissions required to use your device's features are disenabled, NYDocSubmit might not work.
5. Uninstall and reinstall NYDocSubmit. If nothing else has worked, completely uninstall NYDocSubmit then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NYDocSubmit not working

2. Fix NYDocSubmit Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NYDocSubmit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NYDocSubmit not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NYDocSubmit may not be able to connect to the Internet when running in the background.